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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 466 reviews
91%
Recommend This Property

Ratings Breakdown

466reviews

  • 5 Stars
    279
  • 4 Stars
    120
  • 3 Stars
    34
  • 2 Stars
    20
  • 1 Stars
    13

Friendly employees-Very Clean

By

April 26, 2017

This was a very nice hotel located right off I-94 East going into Ann Arbor. Very easy to find and no parking problems. The rooms are quiet and clean, however, it's best to bring your own pillows, as it seems many hotels including this one, seems to have the really soft/squishy ones!
The free breakfast seemed nice, but I like eggs when I'm traveling and at this hotel didn't have regular scrambled eggs! They had eggs in the shape of tacos with peppers in them. Otherwise, the other breakfast food, including cereal, waffles, yogurt, etc. was adequate and good.
I found all of the employees to be so nice and friendly, that really makes your trip so much more fun and easy when you have the staff like this hotel had!

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Peaceful Retreat

By

April 25, 2017

club

I chose the Holiday Inn Express Ann Arbor based on its rating, price, and proximity to the Shekinah Church. The price was reasonable, the location was perfect and the facility and service were excellent. I will absolutely stay at this location when visiting Ann Arbor in the future. The staff, both when making the reservation and during my stay, was pleasant, friendly and helpful. The room was spotless and the bed was extremely comfortable. The breakfast was excellent, as well. When arriving the desk manager asked if I would like a microwave and refrigerator brought to my room (at no additional charge). I appreciated the anticipation of my needs and being asked, rather than needing to ask. I highly recommend this Holiday Inn Express location.

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Value Plus

By

April 23, 2017

platinumelite

Professional and polite staff always with a smile making sure everything was okay and asking if there was anything that they could do.
Great breakfast.

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Location and staff were great

By

April 21, 2017

platinumelite

We enjoyed our weekend away. Did some swimming in the pool and enjoyed the breakfast. Staff was great.

Only complaint is the room ceiling height is very low so you feel a little claustrophobic especially the shower which only has a ~6'6" height.

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GREAT service!

By

April 20, 2017

platinumelite

The people in Ann Arbor were GREAT - especially the front desk and breakfast staff! Thanks for a great stay and for helping me prep for and relax after my exams!

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Ok hotel. Tires looking.

By

April 10, 2017

The stay was okay. The furniture was dated and tired.

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Convenient Location

By

April 10, 2017

Typical clean, friendly, and mostly restful stay. Noise from highway and adjacent mall can be "awakening".

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Nice bed

By

April 08, 2017

club

Over all good experience for my first time really nice people

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Great service from all staff

By

April 07, 2017

Some of the best, most consistent customer service I've received at a hotel. I was a guest in one of the rooms, and also the organizer of a two day meeting held at the hotel. Susy in sales was great to work with and very flexible and responsive, arranging space for us on very short notice after another venue we'd planned to use fell through, and working with our budget restrictions. All staff I worked with were helpful and positive. Ramone did a great job of setting up our meeting space and handling some last minute requests, and I really appreciate how both both he and Deanna at the front desk worked to help us solve an unexpected technical issue. Cameron and Shirley were great to work with for our catering on the first day.On the second day with the catering, Mike went above and beyond in his attention to detail and efforts to make sure everyone was taken care of. The vegans and vegetarians in our group really appreciated how well their dietary restrictions were accommodated. I didn't get the names of the maintenance and housekeeping staff I interacted with, but as with the rest of the staff, they were also friendly and seemed ready to happily help with any needs. The hotel employees seem like a really good team that works together to provide an excellent experience for all their guests.

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comfortable bed; no hallway noise

By

April 04, 2017

club

My only negative is that they ran out of coffee in the morning and I needed to search for someone to get more!

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Excellent service and good amenities

By

April 04, 2017

The management understands awesome service. Facilities were as expected and the amenities were as expected. The customer service was above average and memorable.

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Great staff and breakfast

By

March 30, 2017

Love the extended breakfast and checkout hours in the summer

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