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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 494 reviews
91%
Recommend This Property

Ratings Breakdown

494reviews

  • 5 Stars
    300
  • 4 Stars
    125
  • 3 Stars
    36
  • 2 Stars
    20
  • 1 Stars
    13

Won't stay here again if I can avoid it.

By

June 26, 2017

Just 2 negative experiences with the front desk staff helped me come to that decision. Lack of effort to solve 2 problems for me. Simple stuff. Make your guests comfortable and respond to their needs. Basic guest service 101.

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Great Hotel

By

June 26, 2017

club

Staff was SUPER friendly and very helpful Everything was clean and neat had a great stay

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Room and bathroom were extremely clean and pleasant

By

June 25, 2017

club

Would definitely recommend this hotel. The Kensington was sold out so stayed here and at glad I did. Short drive to campus and the mall was literally across parking lot. Staff were friendly and helpful.

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Great service

By

June 22, 2017

platinumelite

Really nice staff -- I saw several on my one-night stay and everyone was friendly and attentive.

Older property? small bathroom. Small king suite, but well laid-out. Older mattress. TV inconveniently on a very tall dresser.

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overall good

By

June 22, 2017

no problems here would stay here again next time visiting Ann Arbor

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stay

By

June 21, 2017

the air conditioning didn't work and made a loud awful noise

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Stayed while attending NASCAR

By

June 21, 2017

club

Convenient and comfortable stay at this hotel. Priced a little higher than other hotels but over all was very good

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Great service

By

June 06, 2017

Always an excellent stay when I am in town. Chris at the front desk is a model employee.

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Very satisfied with the customer service and bed was perfect.

By

June 06, 2017

club

Awesome place to stay, would recommend this to my family and friends.

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Comfortable and private room

By

June 05, 2017

club

My room was very comfortable, clean and quiet. The shower had good water pressure, and lots of hot water. The breakfast was vey good and had a large variety of foods.

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Gimnasio

By

June 03, 2017

club

Esperaba que el hotel tuviera un gimnasio, ya que esperaba ejercitarme esos días y recuerdo que los demás holiday inn tienen gimnasio

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Excellent staff

By

June 01, 2017

club

Every time I walked past the desk someone said hi or made eye contact and smiled.

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