Rated 4.1 out of 5 by 50
Rated 4.0 out of 5.0 by Gra67 Great Location & Value for money
Reception has been renovated since last year and the whole hotel is looking smarter. I was in town for Antwerp (gay) leather pride, so the hotel was very busy but they coped well. The breakfast buffet was very good this year and was kept well stocked during breakfast times.
Unfortunately the number of people put a strain on the WiFi which couldn't cope, so I was forced to switch to G3 - I would prefer to pay for WiFi and get the service than be given something free that can't cope. We also had an issue with the heating & hot water one morning - however the staff dealt with this very well, kept everyone informed and after an engineer visit the issue was resolved. Things do go wrong so I'd give then 5 stars for they way they dealt with this situation.
I would recommend this Hotel and will stay again next year.
February 17, 2014
Rated 5.0 out of 5.0 by Tebby_R centrally located, friendly, comfortable, professional attitude and great service
friendly and welcoming staff with a professional attitude, always ready to be of help and give advice, handled problems encountered efficiently with a professional approach, greatly appreciated
clean rooms, comfortable bed
liked the idea of a late check out, wish breakfast ended a bit later especially on a Sunday, but the kitchen staff were flexible in that matter
HIGHLY RECOMMENDED !!!
pity internet (wifi) was too slow
generally - enjoyed our stay and the hotel itself
Thank you to the entire staff including the housekeeping, kitchen staff, the night porter and front-desk staff
February 14, 2014
Rated 3.0 out of 5.0 by Erica31 Not as good as usual!
Stayed here several times and great base for town centre. Although the hotel has been renovated the usual queue at breakfast wasn't any better. We had to ask three times for the curtain in our bedroom to be re-hung as it was hanging off the rail when we arrived and couldn't be drawn so the light kept us awake the first night.
The staff are lovely and the hotel is very good for the centre of town just a shame a few things let it down on this occasion.
January 1, 2014