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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 800 reviews
96%
Recommend This Property

Ratings Breakdown

800reviews

  • 5 Stars
    600
  • 4 Stars
    148
  • 3 Stars
    37
  • 2 Stars
    9
  • 1 Stars
    6

Great Experience

By

July 26, 2017

Not a bad thing to stay about this hotel and the staff. Great experience.

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Love this hotel

By

July 23, 2017

platinumelite

The staff is super nice and remembers my name some how. They ALWAYS make sure my preferences are satisfied and always upgrade my room when they are available. The rooms are super clean and quiet. The view of the surrounding mountains is beautiful. There are plenty of places to eat and shop if you want. The staff here is absolutely why I prefer this hotel. Super, super, nice and make you feel like you are the only person staying at the hotel. Great job and I hope they are made aware when someone calls that out in a review. David is the one who always remembers my name and greets me as soon as I walk in the door :)

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Great experience!

By

July 22, 2017

This hotel has the finest staff members! Recommend highly!

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Quick night while traveling.

By

July 19, 2017

Clean comfortable rooms, quiet, convenient, fresh hot breakfast.

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Asheville

By

July 14, 2017

club

It was a great hotel,quiet and clean. Good location.

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Nice hotel, beds are very uncomfortable

By

July 13, 2017

club

We enjoyed our stay for the most part. The staff was very friendly and the hotel was clean and well kept. The room is nice, as well. I appreciated having a refrigerator and nice, big desk area. But the bed and pillows were very uncomfortable. Based on this alone, I would look at other options before choosing this hotel again because my back and neck were sore both mornings from sleeping on that hard mattress and zero-support pillows.

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hotel stay

By

July 12, 2017

club

beautiful property. Staff very friendly. Good breakfast. clean room. no problems found. Expensive price for what is around.

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Freshly renovated rooms with comfy beds

By

July 11, 2017

club

My room had recently been renovated and was very clean and comfortable. Lots of outlets for electronics. The beds and pillows were great and the AC worked well.

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location

By

July 10, 2017

club

food terrible at breakfast hot food eggs over cook meat not well prepared

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Great Location

By

July 07, 2017

club

Right off I26 and close to shopping and 6 restaurants! The property is well kept and the staff was outstanding.

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Great service and great hotel personnel

By

July 07, 2017

platinumelite

Five star hotel and the service is wonderful. I travel and I teach classes all over the United States and I will make every effort to enjoy the IHG hotels. I can rely on your locations to be most helpful and they all provide me with excellent accommodations. The food service and the attention by the staff at each hotel deviates only slightly and never in a bad way. Thank you for the opportunity to stay in most comfortable and reliable surroundings.

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Late family trip

By

July 07, 2017

club

To visit biltmore estate..again the staff was very attentive and professional..if you had a question about your reward points they were very helpful to add it into your account,,they we also helpful on tips about where to eat or where to go,,they also were great about suggesting things to do..and giving directions on how to get there

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