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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 871 reviews
96%
Recommend This Property

Ratings Breakdown

871reviews

  • 5 Stars
    654
  • 4 Stars
    162
  • 3 Stars
    38
  • 2 Stars
    11
  • 1 Stars
    6

Great service

By

October 16, 2017

Pro-
Front desk was very welcoming, great southern hospitality.
Shuttle service to the outlet mall located across the street.
Recommend great places to eat.
Con-
Pool located outside and was closed.

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Everything was great about our stay.

By

October 16, 2017

The only negative thing we found was a lack of places to hang bath towels. Upon further observation, it appears the hook on the door was not installed properly; the "T"-shaped hook was installed vertically instead of horizontally. A VERY minor issue!!!

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Great hotel for a visit to the Biltmore

By

October 15, 2017

This was a very nice hotel with a very helpful and accommodating staff. They gave us great recommendations for restaurants, and it was convenient for our day at the Biltmore Estate.

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Helpful desk staff

By

October 14, 2017

club

Staying at this hotel helped to make our first visit to Asheville and the surrounding area very pleasant. We especially appreciated having a room with a balcony during the three days prior to our college related reunion, but wished we had asked for a balcony during our day stay following the reunion. The hotel staff was very helpful in giving us directions and suggestions. We would stay there again if in the area.

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Comfortable and Relaxing

By

October 13, 2017

club

Rooms were quiet and clean. Hot tub was relaxing. Hotel located close to the sights we wanted to visit. Staff gave us excellent recommendations for our visit to the Biltmore.

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Very quiet, comfortable room.

By

October 12, 2017

club

Our room was so quiet! Rarely heard anyone in the hall, and the air conditioner was very quiet. The breakfast was very good, especially the cinnamon rolls. The hotel was full, but the food was replenished quickly and there was plenty of seating. We left an item in the room after check-out, and called later in the day. A staff member retrieved the item and held it at the front desk more me. Very nice.

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Excellent Staff

By

October 10, 2017

club

The hotel staff was extremely polite and efficient which made our stay more relaxing.

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Nice stay

By

October 09, 2017

club

Rooms were comfortable and well priced. Would stay again.

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Friendly staff

By

October 09, 2017

club

The only issue we encountered was that the room temperature was just ok and the noise from the unit made it somewhat difficult to sleep.

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Hidden Comfort

By

October 08, 2017

The hotel offered hidden comfort. I was pleasantly surprised with the cleanliness, excellent customer service and value of this hotel. If I am ever in the area, I would stay there again and again.

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Biltmore visit

By

October 06, 2017

platinumelite

close to Biltmore House with easy access th interstate to get around Asheville area

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Nice stays

By

October 05, 2017

Good overall hotel, clean with big bathroom's. Breakfast can be better but however good for everyone that need fast break before go to a meeting.

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