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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 758 reviews
82%
Recommend This Property

Ratings Breakdown

758reviews

  • 5 Stars
    391
  • 4 Stars
    195
  • 3 Stars
    84
  • 2 Stars
    54
  • 1 Stars
    34

A mix of really good and pretty bad

By

April 29, 2017

This stay started off very positively. I received a warm, genuine welcome from two receptionists who just seemed to sense I'd been travelling a long time and needed to relax. They were a great first impression of the hotel.
The room itself was very comfortable and clean and everything worked just as it should.
The breakfast was adequate and I was very pleased that whole fruit was available.

There were two issues with this visit that really detracted what was otherwise a great stay. The first was how loud the housekeeping staff were outside of my room each morning. On two mornings they woke me up by shouting at each other. There was obvious bullying going on between one male member of staff and a female member of staff one morning when I was woken up by an argument because the male member of staff was shouting at his colleague that she, "should not do anything you are not told to do."

The most memorable part of the stay was how unfriendly the receptionist was when I checked-out. He managed to complete the whole process without speaking, other than to ask my room number. He didn't ask how my stay was or do anything other than slide the receipt to me. A very disappointing end to what could have been an overall excellent stay.

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Atlanta visit

By

April 24, 2017

platinumelite

All was good. Good room, close to public trans, good breakfast.

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Great Stay

By

April 20, 2017

platinumelite

Had a great stay. Not thrilled about paying for parking at a Holiday Inn Express. Loved how close it was to Philips Arena. Rooms were nice. Breakfast was ok, but it was free.

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Great and Quick Stay

By

April 20, 2017

club

Really enjoyed staying at this hotel! Wonderful staff and great location

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Great for the price

By

April 17, 2017

club

Awesome location for the aquarium and world of coke, about .4 miles. Easily walkable. Valet was $25 though.

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Downtown Atlanta

By

April 17, 2017

Convenient to all of downtown. The hotel was so nice and the staff was very kind and considerate. Will definitely recommend to everyone.

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Great Experience.

By

April 16, 2017

platinumelite

Overall a good experience. Great location. Friendly staff. Would certainly stay here again.

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Out of Date and Dirty

By

April 13, 2017

club

Hotel is dirty and needs a lot of updating. The elevators are loud and VERY small. Breakfast area is small and needs expansion. Many people were dropping and spilling because there was not enough room to move around.

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Clean, Safe and Courteous

By

April 13, 2017

club

Hotel in perfect location. Staff was friendly and accommodating. Room was clean and safe.

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Great location

By

April 11, 2017

club

overall a good stay. had to book last minute and did so easily. the location is great! the rooms are very small but bed is super comfy so thats most important. i was right by the elevator but it stayed pretty quiet. didnt try breakfast or gym. checkout not until noon which was nice. wifi didnt work but i didnt bother to call. awesome TV choices.

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short on staff extra bums living in parking lot

By

April 10, 2017

club

Just not a good experience once I walked in the building. Room service doesn't exist and the place is just worn down and not maintained.

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Great Value for Downtown Stay

By

April 09, 2017

The Holiday Inn Express is a hidden gem to staying in downtown Atlanta. It is well-priced and accessible to all the venues and activities happening in the area.

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