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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 468 reviews
77%
Recommend This Property

Ratings Breakdown

468reviews

  • 5 Stars
    230
  • 4 Stars
    104
  • 3 Stars
    55
  • 2 Stars
    37
  • 1 Stars
    42

Experienced friendly staff

By

March 23, 2017

I was greeted warmly and the staff at both check in and check out were knowledgeable and friendly.

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Wasn't thrilled

By

March 22, 2017

club

I wasn't looking for anything fancy. Just needed a place to crash for a night with my family. The room was cold as we entered because someone left the window open. The shower was dirty and didn't drain. Heck the temperature of the shower was either ice cold or scolding hot. Overall it wasn't a pleasant stay.

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Full hotel experience

By

March 22, 2017

The entire hotel experience was exceptional: hotel surroundings, security and safety, staff was friendly and very service oriented. Food preparation and availability was good.....cleanliness exceptional. We would repeat our stay in the future.

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Great Location, clean, cozy but the staff and breakfast were horrible!

By

March 18, 2017

This IHG property is literally across the street from the metro stop. Super convenient! Aside from check-in everything else was an ordeal. The luggage carts are put together with clamps and wire. They should have been retired long ago. Breakfast was terrible. Pancake machine broken and juice machine spilling water all over the counter. The great room coffee bar was empty by 9:00am on a Sunday! Unfortunately, nobody seemed to care. Very disappointing. The rooms were super clean and beds were cozy.

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Very good

By

March 17, 2017

club

Excellent motel. Appreciated the willingness of the staff.

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There are other hotels just up the street; stay there.

By

March 17, 2017

club

We would not stay at this hotel again, nor can we recommend it.

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Below my expextations of a Holiday Inn

By

March 13, 2017

Desk Staff were very helpful and courteous.
Breakfast was not good, either cold, old, or empty every time we went to get breakfast. Disappointed!

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My review

By

March 06, 2017

Clean rooms, helpful staff. Right a cross the street from. 24hr fitness.. overall a good stay.

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Quiet clean room, adjustment to bill for poor service.

By

March 02, 2017

club

Airport courtesy shuttle service driver took 1 hour to pick me up, in the past it took 20-25 minutes. No excuse.
2 Vehicles shooting at one another at 4:21am in parking lot next door. Unmanageable young people drinking party on upper level, police ultimately called in. Night before, same without police being called.

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front desk

By

February 28, 2017

platinumelite

The front desk people were nice and helpful. I needed help on getting key to daugter and the desk personel really helped.

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Great service

By

February 28, 2017

club

Clean, comfortable, modern rooms and friendly service.

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A Great stay

By

February 24, 2017

I can't say enough good things about your staff! They went our of there way to help us out and make sure we got to the UNC Medical center. Thanks a bunch!!!

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