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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 552 reviews
83%
Recommend This Property

Ratings Breakdown

552reviews

  • 5 Stars
    319
  • 4 Stars
    115
  • 3 Stars
    55
  • 2 Stars
    30
  • 1 Stars
    33

Shameful

By

October 19, 2017

club

Old, dated, dirty and rooms so musty smelling I had to find another hotel after one night.

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Extremely disappointed

By

October 19, 2017

I stayed for two nights. My first night I stayed in a room that hadn't been renovated yet and it showed. The tub and surround had mold. The room had only one outlet available without moving furniture. When I returned to my room after a long day, I was greeted by an awful smell in the room; someone had overcooked breakfast sausage in the microwave while I wasn't there (housekeeping?). I called down to the front desk and said I would need a different room, and was told they didn't have any. After some complaining, I got another room; one of the renovated ones. This room had little black hairs on the bathroom floor and towels, extremely low water pressure in the shower, no clock radio, no plastic cups, the air conditioner rattled, and the dead bolt didn't close on the room door. I was charged full price for the second room, which was 50% more then the first. This experience makes me re-think my IHG choice for future hotel needs

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Austin Visit

By

October 18, 2017

club

Nice hotel, construction will make it nicer. Staff was nice and breakfast was good.

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Hotel condition

By

October 16, 2017

club

Elevator and elevator entrances were dirty. Renovations were incomplete and left unattended. Overall common areas need improvements.

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Daughter's birthday Visit

By

October 10, 2017

We came for my daughter's birthday and was very pleased with this visit..been here many times before but this time we had a great stay! Literally no complaints..Mr Tony, I told you I would give this hotel another chance.Very pleased, thanks!

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Poor experience

By

September 29, 2017

club

This holiday inn express is a disgrace to the brand. I have been to many of these hotels and spent many nights. But after this experience i have to question the reputation of the brand.

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Consistent Stay

By

September 28, 2017

platinumelite

If you are looking for a consistently clean room and comfortable stay, it's hard to beat the Holiday Inn Express. Some negatives with this specific hotel are directly related to their remodeling efforts, which include stained hallway carpets, debris filled stairwell with wet carpet smell, and the side hallway exit door not locking. I expect all of these things will be addressed once the remolding efforts are completed. As always, the including breakfast was of good quality and the pancakes were better tasting than most other Holiday Inns I have visited recently. Overall, the stay was what you would expect from Holiday Inn and is what keeps me coming back.

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Great service

By

September 27, 2017

club

I was checked in immediatley with no hassle . Thus hitel renovations were awesome with Great rooms, nice size and price!

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Holiday Inn Express Stay

By

September 26, 2017

club

My overall experience at the hotel was fair. The hotel was under construction , so the hallways and near the elevators was not clean. And the shower did not get hot, other then that, the stay was ok.

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Could have been better....

By

September 21, 2017

club

Property under renovation. Check before you reserve.

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Nice bed but under renovation

By

September 21, 2017

platinumelite

Comfortable and reasonable. ALL the staff were very friendly and really wanted to please the guests. Renovation under way.

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Friendly staff

By

September 20, 2017

club

The staff was friendly and helpful. The bed was comfy. Room and bathroom were very clean. They had a k-cup coffee machine! The breakfast was delicious and they had lots of different things to choose from! It made my time in Austin wonderful! Lots of info about the area, and things to do around there. We went to the circuit of the Americas because they had info about it at the lobby. Thank you!!

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