 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Comfortable bed
BySheila
May 24, 2020
Everything was good except the bathroom vent was very noisy and the efficient but unfriendly front desk clerk.
Nice hotel, clean, friendly
ByMR4288
April 26, 2020
Despite the COVID difficulties, this hotel did an excellent job of providing a good product while using all appropriate safety protocols. I would definitely stay here again.
You will not be sorry
Bybd412
April 08, 2020
Traveling recently to help my daughter move from New England to Texas I found myself in the midst of the early part of the pandemic shutdown. On all but one night of my round trip I stayed at HI Express and Suites hotels. On each occasion, and no matter what time I arrived, I found a cheerful, welcoming staff ready to greet me and check me in, professionally and helpfully.
My experience in Austin top notch.
I would comfortably, happily recommend your hotel to anyone.
In fact I already know where I will stay when I go back to visit my daughter this summer/fall.
Pandemic
Bymartinshire
April 03, 2020
I love staying at Holiday Inn Express. Due to no fault of the hotels my stay was not the best experience. The COVID-19 Pandemic shut everything down not only in the city but the hotel itself. Pool, fitness center and continental breakfast were not in operation. It was disappointing to be in AUS and not be able to enjoy anything, not even a poolside or treadmill. Now some things in their control. I did not have hot water, not even luke, warm my last morning before checkout. The Wifi was horrible and kept disconnecting. The staff was great and got me in touch with their tech twice, but no success. One other note: I realize it was slow, but the front desk folks and driver were always sitting in the lobby/breakfast area, eating, watching tv or just hanging out. Not a professional look. **When everything is normal you can't beat the value here. I've never had a bad stay. This one was just way crazy due to the circumstances. Stay safe and healthy everyone.
Early Flight
ByJim G
April 01, 2020
When I needed to be near the airport for an early departure it was great to stay st my preferred jerk chain. Consistent service and rooms. The only draw back was I needed to leave before I could sample the breakfast, which is one reason I stay at Holiday Inn Express. .
Easy check in
ByVisitor
March 21, 2020
Was a normal hotel stay. Room was clean. Breakfast was good. Internet was fairly slow and took longer to do some work than it should have.
Good Airport Hotel
ByLeee
March 16, 2020
A bit older facility, some parts have been updated, and some have not. A quiet sleep before an early flight. I think breakfast should open earlier particularly for those with early flights. Carpet in rooms gone, replaced with clean vinyl flooring. However, the older room layout and tiny bathroom still exists.
Friendly staff and clean room
ByPicky sleeper
March 01, 2020
Excellent Hotel. Good. Clean room, great location would definitely recommend.
One Night Business Stay
ByBusiness Traveler
February 27, 2020
This facility has the best complimentary breakfast provisions and has remained consistent in the quality of the food. The biscuits and gravy are excellent and always hot.
Another great stay!
ByCharlie
February 23, 2020
Great atmosphere, professional staff and very clean.
Austin airport
ByMesterteam
February 23, 2020
Convenient with the shuttle service. Annoying that the key cards were not pre-programmed for our room door.
Austin Airport Holiday Express
ByTom ND
February 21, 2020
Nice location for airport travel and close to late night food options. Shuttle service very punctual