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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 383 reviews
94%
Recommend This Property

Ratings Breakdown

383reviews

  • 5 Stars
    265
  • 4 Stars
    87
  • 3 Stars
    16
  • 2 Stars
    7
  • 1 Stars
    8

Disappointed

By

November 19, 2017

I have stayed at this hotel before never had any complains. This time I stayed booked 2 rooms one being a queen double suite, which I paid for. The other room was a queen double, which I used points for. As a platinum elite member I asked for late check out and they I can have up to 1230. I asked for 2pm which I usually get it was explained that because of the hotel being completely booked the cleaning staff needed to clean the rooms. I do not understand why 1 one of rooms could not have been granted the late checkout until 2pm, especially booking a suite. I am not sure if I ever will return to this hotel.
Such a disappointment. I strive to be a platinum elite member because of the services.

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