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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 724 reviews
88%
Recommend This Property

Ratings Breakdown

724reviews

  • 5 Stars
    474
  • 4 Stars
    153
  • 3 Stars
    39
  • 2 Stars
    34
  • 1 Stars
    24

Comfortable - Servce Varied from Good to Poor

By

December 11, 2017

club

Bed and bedding not as good as other Holiday Inn stays. Front desk, shuttle, breakfast staff all excellent but house keeping is lacking in service. The room was clean when I arrived but even though I was away from hotel most of the next day when I returned my room had not been cleaned. I was challenged by housecleaning when I got off the elevator about being aware that I was on the 1st floor. My reply that I knew that as that is where my room was located...maybe it was due to house keeping staff having a 'meeting' as there were a group of them gathered in the hall way.

Breakfast buffet is excellent. Internet access with hotel computers was convenient. I was a little concerned about the area of the hotel so didn't do any walking about in neighborhood and had meals delivered. Appreciated the excellent shuttle service.

I would consider staying here on any future visit to Baltimore.

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