Rated 4.6 out of 5 by 143
Rated 1.0 out of 5.0 by Verified Reviewer Over Charge
The morning of my checkout, the front desk (Jennifer) placed a early checkout invoice under my door, so I reviewed the bill and notice that I was over charged by at $40.00 per night.
I took the invoice back to Jennifer and asked her "why was I being charged this much per night?", she gave me a dirty looked, so I pulled up my original reservation on my cell phone and showed her the actual price per night that was confirmed originally. However, Jennifer never even offered an explanation or an apology, even worse she didn't even acknowledge my presence. Jennifer took my cell phone looked at the rate that was quoted and credit my account, then hand me a new invoice and walked away, without any greeting of the day or apology.
I am an Elite Gold member and have never been treated with such disrespect before, the staff did not even acknowledge that I was a Elite Gold member at check in.
My worse experience!!!!!!!!
May 20, 2016
Rated 5.0 out of 5.0 by custer125 trip to Belen
Clean, comfortable, modern. Excellent breakfast. Would definitely stay here again if I am in the area.
May 17, 2016
Rated 5.0 out of 5.0 by greg5678 Great hidaway
I found the hotel to be excellent quiet place to stay. The area felt very safe. Very clean. The staff very friendly. The receptionist knew areas of interest and location to my conference. I would love to visit and stay at the same hotel again.
May 17, 2016
Rated 5.0 out of 5.0 by Notdavgjoe Good value
Excellent hotel - very clean - quiet - kind of out of the hustle and bustle of ABQ. If you're looking for a nice place to chill, this is it.
May 11, 2016
Rated 3.0 out of 5.0 by dm6400 Great service but poor accomodations
The front desk staff were friendly and helpful. The room felt old and worn with very few electrical outlets. The deodorizer/air freshener used in the rooms is overpowering.
April 30, 2016
Rated 4.0 out of 5.0 by PaulAre2 Good location
We like this stop because it is just far enough outside of Albuquerque that when we get on the road the next morning we miss the rush hour traffic.
April 14, 2016
Rated 5.0 out of 5.0 by telac-1 Holiday Inn Express
I have been staying in HIE for a number of years and I always look for an HIE when I choose to travel. Most of the time I find one. In Sept I needed one in downtown Montreal, Canada but had to stay somewhere else.
My experience has always be trouble free. Occasionally I stay at another Holiday Inn property.
March 30, 2016
Rated 5.0 out of 5.0 by Libby and Mike Holiday Inn ABQ Airport Can't Compare to Belen!
We stayed in the Belen location Friday night and the ABQ airport location Saturday night. While the Belen night was booked as a pointbreak and the ABQ Airport night was paid, the Belen night was by far superior. The hotel was fastidiously clean, paint was in good repair, bathroom clean, bed comfortable and room quiet. I was offered a fresh chocolate chip cookie on arrival. Breakfast had a variety of the standard choices and the dining area was also very clean. Great hotel, would absolutely stay here again.
March 29, 2016