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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 584 reviews
86%
Recommend This Property

Ratings Breakdown

584reviews

  • 5 Stars
    320
  • 4 Stars
    133
  • 3 Stars
    53
  • 2 Stars
    43
  • 1 Stars
    35

Very clean and comfortable stay

By

June 24, 2017

club

I enjoyed my stay at the Holiday Inn Express for my last business trip very much. The room was clean, and was kept up, the bathroom was clean, and the bed was very comfortable. The noise level was low, and there was more than adequate parking. The staff was very friendly and very helpful. The pool was closed at the beginning of my stay. The breakfast menu does need to expand it's offering of gluten free choices. Overall, I would return to this hotel without hesitation.

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Very Disappointed

By

June 20, 2017

club

I've enjoyed staying at this location several times in the past and anticipated no problems, however, I was extremely disappointed on our last stay. The building is being remodeled and our room was only half complete. No drapes, bare walls, cheap furniture, no lights (except overhead) in bathroom, generic soap and in my opinion, horrific color choices, unless you find electric blue, bright green and olive soothing. The contractors interacted with hotel guests like, well, contractors do.
The front desk was unaware if our room was ready or not and unable to contact housekeeping, resulting in a 15 minute wait while the hostess went to physically check.
That being said, the room was clean, the staff friendly and the beds comfortable. It just wasn't what I have come to expect from a Holiday Inn Express. Certainly not worth full price.

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Poor example of typically good Hotel

By

June 20, 2017

Dirty, poorly trained/caring staff. Horrible bathroom lighting and supplies in the room. Breakfast items slim to none an hour before breakfast ends. No cookies, one of the things I like about my stays at HIE!

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comfortable bed no pool

By

June 18, 2017

club

so very disappointed that we were not informed about the pool that was reason we booked this hotel learned you have to ask can't assume that the advertisement is true

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Shuttle service to see atom Petty

By

June 17, 2017

club

The shuttle service was fabulous to take us Tom Petty concert. We truly enjoyed ourselves. The only bummer was the pool of as not available.

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Convenient location

By

June 17, 2017

club

Overbooked our room. Reassigned to less appealing room. Handled ok but disappointed

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Great

By

June 14, 2017

My friend and I stayed for the Bunbury Music Festival. The location was very convenient and we had a great time hanging out at the hotel.

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Holiday Inn Express

By

June 12, 2017

club

For a quick overnight stay it was fine. Food variety decent at breakfast, quiet 3rd floor despite the appearance of a busy hotel. Underdoing renovations so a bit dusty and the pool was closed. Not enough light in the bathroom - should be a light over the mirror in addition to the main light. Not as clean as I would like. There was hair in the shower that wasn't mine and I found the back of an earring on the floor near the bed which means it wasn't vacuumed.

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outpatient surgery @ nearby hospital

By

June 10, 2017

Great facility & awesome staff working everyday! Had a minor problem during their construction days with no hot water next morning. Received additional points and amenities for the short delay. Excellent location and savings for the short stay! Looking forward to returning to stay as a regular visit on next travel! Thanks for everything & keep up the good work!

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great

By

June 09, 2017

We had fun. Loved it. Thank you for helping us make great memories with our 3 children.

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Friendly staff and overall great hotel

By

June 08, 2017

club

We stayed here for Bunbury Festival and it was really convenient being about to catch the shuttle bus right outside. Everybody was extremely friendly and helpful, and the room was nice. The beds were very comfortable, the breakfast was great, and the coffee was always fresh. If we come back next year for Bunbury, we will definitely be staying here again.

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Comfortable bed was the only good thing

By

June 08, 2017

club

We stayed in a newly remodeled room and the bathroom door was missing screws on the hinges for it to shut. Breakfast food was cold, milk was warm. The front staff spent more time outside smoking than inside greeting guests. Elevator floors were dirty.

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