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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 401 reviews
89%
Recommend This Property

Ratings Breakdown

401reviews

  • 5 Stars
    252
  • 4 Stars
    92
  • 3 Stars
    28
  • 2 Stars
    12
  • 1 Stars
    17

Someone's Alarm or a Truck Backup Warning Signal!

By

June 24, 2017

Overall I am very satisfied with the IHG system. This stay was out of the norm and sadly not fun due to the asphalt plant behinf the hotel. I thought it was someone's alarm and they were not turning it off only to realize an hour later that it was a trucks warning system when they backed up.

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Time for new management

By

June 22, 2017

ours stay at this hotel was less than stellar the room wasn't cleaned properly such as hair in the bathroom there was a half drink orange juice bottle and our refrigerator the microwave hadn't been cleaned amongst other things then you go down to breakfast next morning the eggs are pretty much completely gone the bacon is just little pieces crumbled up the oatmeal what little bit is in there is all dried out the Wi-Fi didn't work properly and the list goes on and on now I spoke with management at the hotel they did their best to ignore me eventually after we'd already left I got an email from the general manager telling me that they were going to refund me for the one night almost two weeks later it's not happened I've emailed the hotel back again and now once again they are ignoring me I understand that nobody's perfect hotels going to have bad days mistakes happen and I would have given a much better review if the hotel would have followed through on trying to make it right but they didn't so they taking a bad situation and made it a hundred times worse in my opinion. More than anything I think the hotel needs New Management oh one last thing I had requested a quieter room higher floor away from the elevator a little common sense would go along way putting me on a higher floor away from the elevator and then put me right next to the ice machine kind of defeats the point don't you think?

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Benton Harbor Rest

By

June 19, 2017

This clean quiet hotel is ideal for business travelers who need a restful night and delicious breakfast.

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Hotel stay was fine, managament is horrible

By

June 14, 2017

club

Had to micromanage the staff in order to get a block reserved for our wedding weekend. Was assured multiple times that our block would be put into the system only to follow up later and find that it still wasn't registered. Also disappointing that blocked rooms cannot be reserved via the website. Many of my guests chose the other hotel because it's less convenient to set up a reservation over the phone. I will not be staying here again.

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Great service

By

June 12, 2017

platinumelite

Staff was friendly and courteous. Breakfast was good, room was recently renovated, so very nice.

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Love Holiday Inn Express

By

June 10, 2017

club

Overall we were very pleased. It met our expectations for what we have come to anticipate from a Holiday Express.

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Great friendly hotel

By

June 10, 2017

Great place to stay. Rooms are clean and beds are comfortable.

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Excellent Place to Stay!

By

June 07, 2017

club

We stayed at the Holiday Inn Express Benton Harbor for our wedding in June. While we did not have a room block, a majority of our guests booked rooms here. Everything from communication prior to our arrival to check out was smooth and pleasant! Every staff member that we encountered was courteous and helpful and the hotel itself is clean and comfortable. We can't wait to come stay again!

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Absolutely amazing!

By

June 07, 2017

club

This is probably one of the best hotels I have stayed at! The staff was absolutely amazing! They definitely know how to treat their guests. Anything and everything we possibly could have needed during our stay for my best friends wedding was met. We were upgraded in our room. They were so friendly even offered to help with hair and makeup if needed because they girl at the front desk was a licensed beautician! Stored our food jimmy johns for us for the next day! The cleaning crew made the time passing in the halls enjoyable being as they were so friendly. I would highly recommend this hotel to anyone staying in Benton harbor!!!

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Good Place to Stay

By

June 05, 2017

I enjoyed staying here.

I would recommend this hotel for nice stay.

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Holiday Inn stay

By

June 01, 2017

hank you , Perhaps i have not stay at a holiday express in the past, to my surprise it was a big difference. i will save my judgment of Holiday inn chain until i have stayed at a Holiday Inn full service hotel. however, not having a ice vendor on the floor was a set back. my experience totally reminded me of a stay at

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Comfortable room but loud neighbors

By

May 24, 2017

platinumelite

Overall the guest room met my expectations and check in staff was very friendly. However, I could hear the conversations in the neighboring room very clearly enough to be disruptive to me. I considered asking staff to move me to another room, but they checked out after the first night and the room was empty on the second night of my stay.

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