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Holiday Inn Express & Suites Benton Harbor

2276 Pipestone Road , Benton Harbor, Michigan 49022

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 720 reviews
86%
Recommend This Property

Ratings Breakdown

720reviews

  • 5 Stars
    424
  • 4 Stars
    174
  • 3 Stars
    57
  • 2 Stars
    32
  • 1 Stars
    33

Given a Dirty Room

By

December 22, 2019

The room that I was given had not been cleaned. The light was on in the bathroom with the door shut, the heat was turned way up, it smelled bad in the room, the bed was unmade and towels were on the floor. It almost seemed as if someone else was in the room.I Did not feel safe. When I Brought this to the attention of the employee, I didn’t receive an apology I was just given a new room.

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Business trip

By

December 14, 2019

platinumelite

Traveling through. Hotel is close to highway so ask for the further at away room to avoid noise

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Clean rooms

By

December 04, 2019

Welcoming front desk staff. Clean lobby and dining rooms. Clean and organized bedroom and bathroom. Queen beds are comfortable with plenty of pillows. Because of time restraint, I was unable to attend the breakfast buffet.

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food

By

November 30, 2019

platinumelite

Food items need to be replenished more often and more fully.. add bananas to the apples would be good also.

Pancake machine was also broken during my two days stay

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Still OK

By

November 26, 2019

2 weeks ago I had much better experience in this hotel. 2 critical points:
- wi-fi connection was awful, it was getting disconnected on my every device, every 5-10 mins.
- water drains in the bathroom definitely need cleaning

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Great location easy to get to and price was excellent

By

November 22, 2019

club

Easy to get to great grand parents flew in from WV to see new born twins and to see oldest grandson ordained and I as a IHG member was responsible for making all arrangements for our son who got ordained and we live in Norton shores mi and IHG makes everything work like clock work

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Quiet Stay

By

November 16, 2019

platinumelite

Nice hotel right off I94. Easy access to/from. Fairly typical Holiday Inn. Breakfast was the typical Holiday Inn buffet but seemed to taste better than others. Staff were friendly and rooms were clean. Also very quiet which allowed for a good rest.

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Another good one from Holiday Inn

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November 08, 2019

Thanks to whole team. I really had a good night before an important meeting.

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value for price paid

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October 31, 2019

I think room rates are high compared to other comparable places.

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Gear experience

By

October 27, 2019

club

Check in and check out was a pleasant experience. The look and feel of the hotel was very comfortable. I would highly recommend this hotel.

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Good stay

By

October 25, 2019

Very nice hotel to stay at. Right off the highway with easy as access

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Staycation

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October 22, 2019

Bookings messed up my booking and didnt include the spa tub king room. Staff promptly got me the correct room with no upcharge or problems. The room was clean and comfortable.

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