Rated 4.3 out of 5 by 233
Rated 4.0 out of 5.0 by DQB2015 Birthday Celebration
Hotel was clean,staff was courtesy and professional.
September 2, 2015
Rated 1.0 out of 5.0 by Smiles008 Horrible Customer Service
Called the location the day of my arrival to cancel due to a change in business plans and was told by front desk manager "We don't cancel for anybody even Platinum members." That one person's failure to cancel will cost Holiday Inn more than 60 plus reservations a year as I travel a lot for business. This one person and the ownership can be thanked for their great customer service. I will now take my business to other hotel operations even if it means a drive to my meetings. I have been a member in either Platinum or Gold for more many years so they have lost a long time loyal customer.
I am a member of other programs and have never had a problem canceling a reservation.
Thanks to the review process even though I did not arrive at the hotel I was required to make comments on services I did not receive was able to evaluate.
August 31, 2015
Rated 4.0 out of 5.0 by Henes Anniversary Night
I stayed here on a Lake Michigan coast drive with husband. Plan to stay in Holland but they wanted over 200.00 a night after discount. Drove down to Benton Harbor and call on way to get price good rates.Arriving late was offered Pancakes and cookies in lobby/breakfast area. Disappointed hot tub out order. Shower had high pitch squeal when in use. Had good sleep.Clean roomy rooms.
Talk to Manager-Laurelei, in morning and was happy with respose. Had Awesome breakfast and women run the breakfast bar was very helpful, courtesy and friendly. Enjoy it very much. Will return again and recommend it to friends. Front desk even print driving directions to get to beach for us. Great employees at this Holiday Inn Express.
August 30, 2015
Rated 4.0 out of 5.0 by Hydroagri View
Room overlooked a very charming road repair truck refill plant.
August 26, 2015
Rated 5.0 out of 5.0 by Maryd115 Stayed for a wedding
The staff was incredibly friendly and welcoming. This stood out more than anything else for me.
August 26, 2015
Rated 5.0 out of 5.0 by FBman 1505 Great staff, breakfast and service
We were in town for a wedding. I thought the price was a little higher than it should be for a Holiday Inn Express. Several family members stayed at a different hotel due to this. The front desk was very cooperative, friendly and helpful. The breakfast was one of the best I have had at a hotel. The people working in the breakfast area were very helpful and friendly. We stayed two nights but were out of the hotel most of the time during the day. While we were at the hotel everything seemed to be very nice. I would recommend this hotel. I stay in many different hotels for business and this is a nice one.
August 25, 2015
Rated 5.0 out of 5.0 by dragster Loved our stay
Very clean, cheery, friendly staff.
Loved the evening buffet.
Will definitely stay again when in the area.
August 25, 2015
Rated 5.0 out of 5.0 by LinBill47 Wonderful Staff
Your staff was one of the most friendly and courteous we've experienced in many years. The greetings the willingness to go above and beyond was refreshing. We only stayed one night but my husband and I both discussed how nice and homey your facility was and how nice the staff was. Thank you for making our 47th Wedding Anniversary stay a very nice one.
August 20, 2015