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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 417 reviews
84%
Recommend This Property

Ratings Breakdown

417reviews

  • 5 Stars
    256
  • 4 Stars
    73
  • 3 Stars
    32
  • 2 Stars
    36
  • 1 Stars
    20

Uncomfortable bed

By

July 23, 2017

club

See comments regarding rubberized mattress cover.
Because one stays at a hotel primarily to get a good nights rest, the covering made it very difficult to do so.
That one consideration definitely colors my review.

we have stayed at other Holiday Inn Express locations and found them very good. This review is an exception.

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NM classy stay

By

July 22, 2017

club

Best hotel in area and very modern and clean. We were impressed with the color scheme referring to the NM soil and Pueblo colors. This hotel is within walking distance of fast food, Walgreens, and even the excellent restaurant, Abuelitios, where the salsa is the freshest in New Mexico. Indoor pool and jacuzzi were so clean, me, the entire wife, a professional house cleaner, was impressed. Breakfast area is set up like an upscale family room, very cozy and NM chic. Very reasonable rates for so close to Albuquerque and very quiet though I-25 just 1/2 mile to the south.

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Nice hotel

By

July 21, 2017

HIE has been recently renovated and is quite nice. The room was a little tired but clean. Staff very attentive. We had a very comfortable stay and would definitely stay again as well as recommend to others.

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Great place to stay

By

July 19, 2017

club

Great, comfortable beds and excellent guest services

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PLASTIC COVERING ON MATTRESS

By

July 18, 2017

I always choose Holiday Inn Express brand whenever possible however I had a bad experience at this hotel. They use PLASTIC mattress covers on their beds which makes for a horrible uncomfortable sleeping experience. I did address this to the front desk before retiring for the evening but they just said they do that on all of their beds to protect the mattress. I was very disappointed.

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Comfortable bed

By

July 17, 2017

club

Need new sheets and towels... very difficult to find. Herd to use the reward card need to make it user friendly .....

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Friendly staff

By

July 14, 2017

club

Great staff, nice rooms. A little far out from Abq, but the price was right.

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Everything - except a working pool

By

July 13, 2017

platinumelite

Everything was great.......except pool was closed for last night of our vacation. Sign on pool door said it was supposed to open on the day we were checking in. Wasn't open and didn't open the next day before we left......so that was disappointing.

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Texas move

By

July 12, 2017

club

This is where we choose to stay each time we have traveled from Utah to Texas. We have moved us and the remainder of our family, five different moves. You have been our midway stop to rest our weary bodies.

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Comfortable bed and pillows

By

July 10, 2017

club

The bed was the most comfortable bed my wife and I have slept on in a long time. The pillows were very comfortable because most of the time the pillows will make my neck hurt and give me a headache, but these did not. The over all experience at this hotel more than exceeded my expectations .

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Good service

By

July 10, 2017

club

I was disappointed in the Rewards program. I was emailed that I had a free night available and that if I used this option before June 30 I would receive an additional 2000 points. None of this was true. the hotel staff, while friendly, was not able to comply with this nor could they verify. I offered to show them the email and they said that only a manager could help. I just dropped the issue since we had been traveling for 13 hours and was tired. I brought it up the next morning and another staff member, while pleasant, informed me that she could not make any of those decisions.
This was my only real complaint about this stay.

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Nice place to stay

By

July 06, 2017

Comfortable rooms, friendly staff. Would not hesitate to stay here again.

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