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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 206 reviews
81%
Recommend This Property

Ratings Breakdown

206reviews

  • 5 Stars
    105
  • 4 Stars
    52
  • 3 Stars
    18
  • 2 Stars
    19
  • 1 Stars
    12

Worst stay

By

March 16, 2017

club

I stayed there for 4 days but 2 of the days I could not take a bath due. The 2nd day I was there the hot water tanks bust and was without hot water until 5 pm and then when it started the water was yellow and smelled I called to let the front desk know and also the whole day the run smelled like swerve . Then on the 4th day there wasn't any hot water at all.i have been attempting to speak with management for reimbursement but still haven't received a callback

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Great service, recognizing loyalty

By

March 15, 2017

I always choose Holiday Inn for the level of quality of the service, cleanliness, workout room and Keurig coffeemakers in the rooms. This was no exception! I especially appreciate that the staff recognizes loyalty and tries extra hard to help out!

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Meh property, keep driving

By

March 14, 2017

club

This is an older property and not up to par with any other HIE I have experienced.

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No Highway Noise

By

March 09, 2017

club

We were very surprise with as close to the freeway the highway noise was minimum. That is very important to us for good sleep.
It is also pet friendly which is hard to find a Holiday Inn Express that is pet friendly. We travel with our mini dachshund a lot.
It is very close to restaurants, VA hospital and store.
The thing that we had problem with was the internet. It was very poor.

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Not a great value

By

March 05, 2017

Hotel price is not compatible with amenities. In all respects the room is very comparable to other area hotels but the price is not. There is nothing here that makes this hotel a high value stay.

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business stay at HI Bigspring

By

March 04, 2017

platinumelite

stayed at HI Bigspring due to unable to make reservations in another town due to late night trip arrival. staf was very courteous even though I arrived extremely late. overall experience of hotel was good.

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Comfortable business stay

By

February 28, 2017

Comfortable atmosphere, clean rooms with polite and helpful employees.

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all good

By

February 27, 2017

club

everything was fine food good room clean people nice they keep the breakfast full and hot had paper to read free water at counter beside that I think it will w0rk again when we come back this way to stay they do need to put a bill board out on the highway telling the exit to turn on that would help

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Average Stay

By

February 17, 2017

Property had run down feeling. Facilities are dated

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Big Spring Holiday Inn

By

February 15, 2017

After giving the attendees the credit card that I wanted charged, twice, they still proceeded to charge the one on file. After 10 business day theu have uet to refund the amount on charged on the mistaken card.

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Out of date

By

February 13, 2017

platinumelite

This hotel is good for in a pinch. I would not stay here if I have a better choice. Service is great, but the fitness room is out of date, along with most the rest of the hotel. Outside looks good, but interior needs some work. I have stayed here twice and the beds are not very comfortable, but will do.

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Bmoore

By

February 05, 2017

club

Hotel was clean nice room. Thought price was a little high for what it was. Would stay there more often if is was not for that. But overall good

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