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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 796 reviews
92%
Recommend This Property

Ratings Breakdown

796reviews

  • 5 Stars
    551
  • 4 Stars
    135
  • 3 Stars
    60
  • 2 Stars
    27
  • 1 Stars
    23

Great service

By

October 17, 2017

platinumelite

Highly recommend this hotel. Friendly staff and clean facilities. The Pool is nice and warm!

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not enough towels and other things

By

October 16, 2017

This is the first time I have not been satisfied. I rented two adjoining rooms for two nights. We had eight people. We did not have enough towels for everyone & not enough coffee or cups. When we left the room the next morning to go shopping, we asked for more towels, cups and coffee. When we returned at 9pm, we had towels for 3 people, 2 coffee pods and 2 cups and we had spilled coffee the night before and it was never cleaned up. In the other room, the two beds were never made and they had 1 coffee cup and 2 coffee pods and towels for 3 people. I did call and the assistant manager came up and was not pleased with what he saw. He did bring us more towels and cups and coffee. He was very nice and took down all the things that was wrong. There was no microwave in the breakfast buffet to do our oatmeal. The worker said she would come back and take it to there microwave, but she never returned. We will be back again next year.

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Great service and comfortable room.

By

October 16, 2017

platinumelite

We stayed here on our way through to a golf weekend. We're were greeted by very friendly staff members who truly enjoyed their jobs. We were recognized as platinum members and were immediately offered a wonderful upgrade to a jacuzzi room. The bed was also very comfortable. It was great being able to enjoy breakfast without having to leave the hotel and there were many food choices. We would definitely like to stay in this area at this hotel for a longer visit in the future.

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Nicely renovated and comfortable bed

By

October 15, 2017

club

Great stay. The only disappointment was the breakfast. It was much better on previous stays which was a reason for always choosing this hotel.

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Shopping trip

By

October 13, 2017

club

Good stay at the Holiday Inn express in Birch Run Michigan.

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Find someplace else

By

October 13, 2017

club

Filthy room, housekeeping never vacuumed or cleaned the toilet. I think all they did was replace towels and make the bed. Awful pillows. Horrible bathroom. Non-functional room furniture. Supposed to have been recently remodeled, whoever designed it needs to try actually staying in the room.

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Weekend stay

By

October 13, 2017

club

The staff was very helpful and polite. In the evening when we were playing cards and we wanted hot water for tea they were very quick to get it for us. They kept the breakfast well supplied. They were friendly and answered any questions we might have. Even offered a step stool when we were talking about the beds being a little to high for us.

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Great Stay!

By

October 12, 2017

club

This is just an awesome hotel. They are remodeling....awesome beds, food, cleanliness! Definitely going back!

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Friendly staff and great service

By

October 11, 2017

club

Front desk clerk was super friendly and informative, room was newly updated very clean and beds were new

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Don't like being lied to

By

October 10, 2017

When we had problems with the room equipment, we were told a partial refund and points would be made to our account. When neither had happened days later, I made a call and was assured again they would be done by the next day. NEVER happened.

They shouldn't like to their customers!

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IL traveler

By

October 09, 2017

club

Close to restaurants, shopping, etc. Review your bill if you prepay. I had a problem which they fixed the next morning when I brought it to their attention.

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Great stay

By

October 07, 2017

club

Great stay with updated rooms.
Like the option of both firm and soft pillows.
The beds are great, a little on the high side for shorter guests but manageable.
Breakfast was good and some options were available before the scheduled open time of 0630.

Looking froward to staying here again.

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