Rated 4.4 out of 5 by 193
Rated 3.0 out of 5.0 by Terry333 Facility needs updating
Upon arrival to our room, we found the pillows had no pillowcases. The TV screen was smudged, and the overall room appeared to be dark and not the cleanest. The chair had stains. The entire facility needs updating.
April 27, 2015
Rated 3.0 out of 5.0 by Tiredtoo 5 AM wake up call
If one should stay at this hotel, get a room far far away from the front desk and the "Administrative Office". At 5 am the administrative office door is slammed at each entry and exit by the hotel staff, over and over.
If one experiences such "frustration" and informs front desk staff, expect an excuse about how heavy the door is and to be told you should have done something about it rather that being asked, what can I do to remedy the problem.
If it had not been for the constantly slamming door and the lack of proper customer service/compassion regarding the issue this would have been an awesome stay.
April 25, 2015
Rated 4.0 out of 5.0 by JDRC Great service and nice room
I was very tired when I arrived and was checked in quickly and was pleasantly surprised with the service.
April 24, 2015
Rated 5.0 out of 5.0 by Neal W Went smoothly
I had a problem with my television but I was so tired that it was not a big deal. I mentioned to the staff in the morning that was very apologetic and seemed genuinely concerned.
April 20, 2015
Rated 5.0 out of 5.0 by karli9 Family friendly
This hotel is great for kids: pool, hot tub, HBO family channel, free breakfast. We thoroughly enjoyed our stay.
April 14, 2015
Rated 4.0 out of 5.0 by Zoo Lover Glad I choose this hotel
This was the perfect location. We went to "Air Walk" (lots of fun, be sure to make time for it), saw the Vulcan, and went to the Zoo. All easy drives from this location, and we enjoyed the indoor pool at the Hotel.
April 8, 2015
Rated 5.0 out of 5.0 by B'Ham Girl Great Experience!! Would Stay Again!!
I selected this particular hotel based on location and brand name. I was very pleased with my choice! The bed was extremely comfortable - so much in fact, that I really didn't want to leave the next morning! The mattress, the sheets, and OMG, the pillows! The service was great! I experienced a slight problem with the air conditioning unit, which I notified the front desk about. Immediately, they apologized and changed my room without a problem. I would definitely stay there again!
April 8, 2015
Rated 5.0 out of 5.0 by TKOOM Comfortable bed and great service.
Comfortable bed and great service. Excellent staff and service.
April 2, 2015