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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 412 reviews
86%
Recommend This Property

Ratings Breakdown

412reviews

  • 5 Stars
    245
  • 4 Stars
    96
  • 3 Stars
    31
  • 2 Stars
    24
  • 1 Stars
    16

Not up to HIE or IHG standards

By

May 24, 2017

Out many many nights at HIE all over the country, this is the worst HIE by far. I would not stay there again even at half price.

The mattress was old and I could feel the springs.
There was a huge stain on the wall behind the toilet
The lamp was broken
The pull out bed was half the size of a standard HIE pull out.
The Shower/bath was broken
Breakfast staff was rude.
Pool was dirty
Hot tub was cool and filthy
First room smelled very bad. Second room was ok.

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Convenient location - Super Friendly Staff

By

May 23, 2017

club

The Inverness 280 location of the HI Express is very convenient should you need access to food, gas or other items. The staff is exceptionally friendly and made an effort to address me each and every time I passed the front desk. I've stayed at this facility at least a dozen times over the past few years. It may be time to consider some minor "face lifts", but still a very nice place.

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Most comfortable bed , slept better than at home

By

May 19, 2017

club

Great experience will come again. Slept better than I have at home for several weeks. The accommodations were excellent and the service could not be beat. Will recommend to friends and family .

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Great service

By

May 12, 2017

club

Friendly staff, great breakfast, great fitness facility,

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Bed not so comfortable

By

May 11, 2017

club

The bed was too hard for my liking, I know the hotel can not please everyone at all times when it come to the firmness of the mattress, I slept well which is what I needed, thank you.

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Talladega 500

By

May 11, 2017

All information in survey. Hotel needs modern and replacement of furnishings.

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Staff went above and beyond!

By

May 11, 2017

During our stay my Father had a medical issue and the staff at the hotel was excellent! They were very concerned and helped with his issue. They went above and beyond and should be commended.

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Good service

By

May 10, 2017

club

Everyone was friendly , good selection of breakfast. Drain in the room needed attention.

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One of the Worst

By

May 10, 2017

Hated Pretty much everything about this hotel. Staff seemed bothered by the fact I needed help and made me feel stupid for asking questions

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Average

By

May 08, 2017

platinumelite

Staff was friendly, room average, air conditioner did not cool very well and was loud and kept me awake all night making strange noises.

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Awesome as usual

By

May 08, 2017

club

I find this group of hotels(Holiday inn express and suites) to be consistent. They are always clean and comfortable. They have the fitness centers and pools. When they offer breakfast, it's usually fresh and tasty. The rooms are spacious and cozy. That is why I like them. I know what to expect. I do not like surprises.

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Dirty sheets

By

May 07, 2017

club

Found hair on my sheets from previous guest.
Tv was old and poor picture quality

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