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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.5

based on 873 reviews
96%
Recommend This Property

Ratings Breakdown

873reviews

  • 5 Stars
    581
  • 4 Stars
    224
  • 3 Stars
    38
  • 2 Stars
    19
  • 1 Stars
    11

Relaxed stay

By

August 16, 2017

club

On arrival fast well presented efficient staff a young man named Chico was very friendly . Comfy clean room the negative was I couldn't open the window much and I love fresh air so it did effected our sleep . Bed firm . Breakfast staff worked hard making sure no dirty tables were left so there was a fast turn over . Good choice of breakfast hot /cold food. breakfast in with price , free parking . Have stayed in others jatbrhebsame standard .

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STAFF MADE IT

By

August 13, 2017

I make the comments not because of outcomes but as a professional observer, I feel it necessary to recognise good workers.

I could go on at length but briefly.

Given that the hotel staff appeared to work well as a happy hardworking team, it seems unfair to single out any individual but Andy stood out, as unlike many managers/supervisors, he did not hesitate to step into assist/support the team. He did this by good observation, sensitive and timely intervention.

The hotel was immaculately clean and tidy all staff related well to guests without being intrusive.

As well as demonstrating care and sensitivity, the staff seemed to have the happy knack of tuning their approach to the character of the guest including children who were not the best-behaved and needed diplomatic guidance.

Two items to be given thought a note on the menus highlighting that the only food available Friday, Saturday and Sunday are pizzas the second item being car park lighting lights built into the building are not used and the lack of lighting can be a little intimidating.

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Good location for the AA

By

August 13, 2017

Hotel situated just across from the AA head office. Very convenient if visiting the AA

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Another excellent stay at IHG Oldbury

By

August 10, 2017

club

We have stayed here before on quite a few occasions and have always found the staff really helpful and eager to meet our needs. Its incredibly cheap if you book in advance and the free breakfast is always welcome, especially as one of us requires Gluten Free food and there is Gluten free cereal and bread available on request and a lot of the rest of the items does not contain Gluten either. Room very adequate, road outside rarely noisy after dark and the whole experience there is a credit to the Manager and staff. Will be going back !

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Excellent location, lovely staff and good service

By

August 10, 2017

Regularly stay at this hotel for business and have never been disappointed. Staff are friendly and helpful. The rooms are modern, beds comfortable. There is a carvery pub right next to the hotel that offers a wide choice of meals and has a pleasant atmosphere. Food in the hotel is excellent too, plenty of choice for both breakfast and evening meal.

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great place to stay for the Black Country

By

August 09, 2017

club

Easy to find hotel as just off jct 2 of the M5 . Staff are very friendly and helpful. Great place to eat just over the road at the Half penny pub. Great hotel to use as a base to explore the black country and the west midlands.

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Not suitable for family of 4

By

August 04, 2017

club

While booking it is mentioned in website cot-bed will be provided on request for babies but when requested we were denied citing health and safety reasons. Very uncomfortable sleep.

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Excellent Stay

By

August 01, 2017

club

Excellent Family Stay in Holiday Inn Express, Oldbury Birmingham

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Overnight stay

By

August 01, 2017

club

We were visiting the Black County Living Museum with our granddaughter and this was a perfect location. The hotel room very clean and comfortable, with everything necessary. Bed confortable and lovely big shower. Despite being in the middle of busy roads, the room was quiet and sleeping was no problem. The breakfast was good, continental as you would expect, but plenty of breads, cereals, fresh fruit etc.

A mention for the staff, who were very pleasant, friendly and helpful.

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Convenient location

By

July 30, 2017

club

Used Holiday InnExpress many times and you know what you are getting. This was at a good location with clean and comfortable rooms.

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Pleasant stay

By

July 30, 2017

club

Helpful staff, comfortable room, nice beds, good breakfast.

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Comfortable bed, fantastic breakfast and great service.

By

July 30, 2017

Comfortable bed, fantastic breakfast and great service.

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