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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.7

based on 444 reviews
74%
Recommend This Property

Ratings Breakdown

444reviews

  • 5 Stars
    143
  • 4 Stars
    157
  • 3 Stars
    67
  • 2 Stars
    37
  • 1 Stars
    40

Poor after service

By

July 21, 2017

Service at this Star City location hardly ever meets the very positive experience at other Holiday Inns. but this time was very poor. I have been charged for parking my car via a PCN. After I contacted the hotel reception I was told that they could rescind 10 PCNs per month but had now exceeded their quota. they said they would rescind this in August so I sent a scanned copy of the PCN and requested someone come back to me and confirm they had received the email and would rescind the PCN in August.
Service is measured not necessarily by the mistakes that are made but by the way the business deals with those mistakes.
I am now in limbo wondering if the PCN will and is still live and waiting for payment or if it will be cancelled by the Holiday Inn Express Star City.

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Good location

By

July 18, 2017

club

This hotel is literally walking distance from Star City, plenty of free parking for hotel guests, safe location.
Hotel has a comfortable breakfast area

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BREAKFAST AND BAR AREA

By

July 18, 2017

club

The breakfast was adequate but not of the best quality.
A better selection of night time meals would be beneficial.

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Work to be done

By

July 17, 2017

Overall hotel was OK - however lack of bathroom items such as soap, shower gel etc let this property down.

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parking

By

July 17, 2017

lots of parking spaces when i arrived and easy access from the M6

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Decent value

By

July 15, 2017

I use this for business purposes every month, it's a clean, simple hotel with the expected facilities, and probably the best option when around star city and the Aston area.

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Relaxation

By

July 11, 2017

club

Warm welcome, great room with a spacious bathroom n large shower. Breakfast could do with looking at as had to keep waiting for bacon and when that did come soon went or was cold and needed more choice on the cereals but was an enjoyable stay Thank you.

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Poor staff and breakfast

By

July 11, 2017

club

See my comments on poor staff attitude and lack of wifi facility plus very poor breakfast facility

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Holiday inn express star city

By

July 11, 2017

club

A very good hotel. I use this location often and have always been impressed by the staff and rooms. Would totally recommend.

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GOOD LOCATION

By

July 10, 2017

club

Had to go to birmingham for business and did not want the hassle and expenses of parking overnight so decided to try this hotel and would use again in the futrue

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Room is the only good thing about this property

By

July 05, 2017

club

Need more choices for diner and breakfast. Staff should be a bit more polite and understand the needs of their guest.

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First visit

By

June 30, 2017

platinumelite

This was my first visit to this HIE. I arrived late and was greeted with a warm welcome. I found the staff very helpful regarding getting into the City the following day by public transport. I experienced a strong positive attitude from every member of staff I dealt with. I would certainly use the hotel again next time I am in Birmingham. My only small criticism was that the entrance to the hotel could easily be missed and would benefit from better signage.

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