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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4.1

based on 497 reviews
78%
Recommend This Property

Ratings Breakdown

497reviews

  • 5 Stars
    281
  • 4 Stars
    96
  • 3 Stars
    38
  • 2 Stars
    42
  • 1 Stars
    40

One of my more i pleasant stays within the IHG group

By

October 15, 2017

I always stay at a hotel within the IHG group everytime I travel and I I've always had one of the best stays that one could ask for except for this last experience. This hotel was under construction and after I checked in for the evening and left to get food I was informed that I had to use the door or the side of the hotel because they were laying tile in the front entrance. Once I entered from the sides I had trouble locating my room because the room number signs were not hanging on the walls they were on the ground because of more construction they were doing on the walls in the hallway. My room was unclean and unpleasant but by the time I returned to the front desk no one was available to voice my concerns to. The part that was really frustrating about this stay was the fact the wifi was not working correctly which did not allow me access to my email on my laptop. I travel to the Birmingham area at the very least once a month for work and will return again this upcoming week. I will book another stay at another IHG hotel within the group because as I stated in the beginning my past experiences and stays have been wonderful but I am also a little worried because the wifi issue caused me some lost time when it was not working unfortunately. Thank you!

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No complaintes

By

October 13, 2017

platinumelite

Very pleased with our stay. If we are in this area, we will stay at this Hotel again.

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trip to Irondale

By

October 10, 2017

Room was clean and comfortable, staff friendly and helpful

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First time at holiday in express.

By

October 09, 2017

platinumelite

The beds were extremely comfortable. The breakfast had a wide variety and very good. Usually I don't even bother with breakfast in hotels. I was actually excited about this.

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good hotel

By

October 08, 2017

platinumelite

good hotel for my stay in Birmingham. i like holiday inn properties because they seem to have more ocean front properties and the cost is very reasonable. i have been a loyal customer sense they started their rewards program and we did a family vacation to Hawaii the very first year for ten days.

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Friendly Helpful Staff

By

October 07, 2017

platinumelite

Stayed here during business travel. The hotel is under construction, but every thing was open and accessible. I was greeted very politely and guided to some local restaurants by the staff. Considering how close this hotel is to the interstate, the stay was amazingly quiet. Nice hotel with a great rate for an IHG property.

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Good location, but being remodeled

By

October 06, 2017

platinumelite

We stayed here due its proximity to the sports field we were going to for soccer games. When making the reservation I did not see anything posted on their site that the property was being remodeled. While the room itself was satisfactory, the rest of the hotel was pretty well in shambles. I understand there's no way to shut the hotel down to complete all the remodeling, just would've been nice to know ahead of time so we knew what to expect.

On the upside, the front desk staff made up for it in great customer service.

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Convenient location to concert

By

October 06, 2017

club

Great staff at check in. Loved the hot cookies and breakfast selection. Room was clean but smelled a little musty. Overall a nice place to stay and would come back.

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Contruction activities in middle of night

By

October 03, 2017

I usually have good things to stay during my stays at Holiday Inn. This property was the exception! What management team of ANY competence would allow hotel renovations to occur at 1:00am knowing they have guest rooms occupied!

The construction company triggered the fire alarm due to the use of their equipment that resulted in the expected results, evacuation, police fire, etc...

How and why could anyone think that late night construction/renovation of an occupied hotel would be acceptable?

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Good Night's Stay

By

October 02, 2017

club

The staff was very friendly and personable. There was some syrup spilled in the elevator, and was sticky. The room was clean, but the tub faucet dripped continually. The shower drained very slowly. The bed was comfortable.The breakfast bar was well stocked, and the attendant was friendly and helpful.

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Happy with stay!

By

September 28, 2017

club

Over all was happy! There was some renovations going on, but we were not affected. I would recommend this property to others.

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Good Stay

By

September 27, 2017

Over all the stay was satisfactory at this hotel. There were a few minor problems

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