Rated 3.9 out of 5 by 509
Rated 4.0 out of 5.0 by SPDRMN Much needed rest!
I was on a late flight back from California. I was tired and needed rest before driving up to Duluth. Amanda was very helpful, knew I was tired and made sure I got set up in my room quickly!!
May 30, 2015
Rated 4.0 out of 5.0 by The yooper grandparents Convenience of location
This property was very easy to find and access. The room tended to be a bit crowded, however we weren't there to spend much time in the room except for sleeping. The staff was very nice and agreeable about letting or grand daughters (ages 24 and 26) visit us to use the pool and hot tub. We found it incredibly quiet considering how close it is to the airport. We were in the area to help install a roof on our granddaughters garage.
May 29, 2015
Rated 5.0 out of 5.0 by vberg7 convenient location
Very convenient to the airport and shopping. Good value for the price. Room was spacious and clean.
May 28, 2015
Rated 4.0 out of 5.0 by no more questions stay
good, adequate, ok, enough of this, multiple choice better, couldn't get beyond this part of review
May 28, 2015
Rated 5.0 out of 5.0 by Sese Good choice for MOA
We had a comfortable stay during our Mall of America family weekend, and had a good experience with the Mall shuttle. Would definitely stay again for the convenience.
May 27, 2015
Rated 5.0 out of 5.0 by txthomas Consistently high quality
Typical high quality from HIE. Recommended. Decent breakfast selection is better than most.
May 26, 2015
Rated 5.0 out of 5.0 by Irishgirl3 Rooms clean, comfortable and quiet.
Our room was clean. The beds were very comfortable. It was warm in the room and I was unable to get it as cool as I would have liked, but I prefer it quite cool, as others may not.
The reception staff was wonderful! Joe entertained us and made us feel very welcomed!
The breakfast area was clean; Some of the hot items were not initially available, but I preferred the 'cold' items so it did not affect my eating.
The hotel could possibly make its entrance and check-in areas more inviting. Initial impressions are not as high as when you leave...if that makes sense!
May 24, 2015
Rated 4.0 out of 5.0 by Softball2014 Free Award night, but was billed
Hotel is alright. The biggest plus for the hotel is that it is close to Mall of America.
Morning staff was busy talking in back kitchen area and rarely came out to clean the tables or replace food items. I watched for over an hour (as I was doing some work on my laptop) as the staff was slow to do anything. I have stayed at numerous properties and this one has the most sluggish staff.
Left the hotel and looked at my billing statement after I was back home some 5 hours later to find that they had billed me for what was suppose to be a free awards night. Called hotel and they put me through to the billing person... well at least to the phone as I was never able to reach that person. Still awaiting resolution on this.
So moral of the story is make sure you check your bill closely.
May 23, 2015