Rated 3.6 out of 5 by 779
Rated 1.0 out of 5.0 by Lovin CO Not informed of being under construction
I made a reservation by phone and was not informed that the location was under renovation. The check in was awkward and my room smelled strongly of fresh paint. The room was nice, but overall I was disappointed with the lack of communication. I was told by the font desk staff that it is stated on the webpage and that I could speak with the manager about my concern, but would need to call at a separate time, when they are on-site.
April 26, 2016
Rated 2.0 out of 5.0 by masa0000 I would like to stay after the renovation
I just did not feel comfortable staying dusty environment, staffs were very nice and room was clean and well equipped.
I did not fully satisfy this time but I would like to see if the renovated hotel is satisfiable.
April 24, 2016
Rated 1.0 out of 5.0 by shiveringInMN No Heat, even though it is 51 degrees outside
I thought i had the heat on for 3 hours and my room kept getting colder and i woke up shivering. I called the front desk and their solution to heat not working is that it is spring and AC only, so turn off the HVAC system and the room will warm up. Note that I can't fall back asleep now because of poor management decisions and no space heater!!!!!!!!
April 22, 2016
Rated 3.0 out of 5.0 by doptas Quick one-night stay with mediocre quality
This hotel is being renovated currently and hence don't expect to have any quiet hours in the morning.
April 20, 2016
Rated 5.0 out of 5.0 by willumbu Under Construction
Because the property was under construction it made arrival confusing.
Staff was extremely helpful - especially in understanding times required to arrive at the MSP airport.
They called the driver for a second trip especially for our party when we missed the shuttle to the mall - we really appreciated that because we were on a tight schedule.
The rooms have been updated to hard surfaces on the floors. This unnerved us when it made it sound like a guest next door was walking in our room during the middle of the night. Just about freaked out!
April 18, 2016
Rated 4.0 out of 5.0 by Rama01 Hotel Stay
Though the hotel was undergoing renovation, noise and dust were minimal. Staff were courteous and helpful.
April 18, 2016
Rated 4.0 out of 5.0 by Luisa29 Under construction
Very nice new rooms, but the hotel is under significant construction/ renovation. Just be aware when making the reservation.
April 13, 2016
Rated 4.0 out of 5.0 by jrmoore Service you expect from Holiday Inn Express
24 Hour shuttle to airport. Shuttle to Mall of America. Room clean and updated. Construction in main areas, should be nice when finished.
April 12, 2016