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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 698 reviews
87%
Recommend This Property

Ratings Breakdown

698reviews

  • 5 Stars
    424
  • 4 Stars
    144
  • 3 Stars
    70
  • 2 Stars
    37
  • 1 Stars
    23

No charge for the hairs leftover on your pillow from other guests

By

February 24, 2017

Great hotel to experience hair from others on your pillowcases. Two approximately 8" long hairs on one pillow, an identical hair on the adjacent pillow, and a third identical hair on the 3rd pillowcase. Kind of a unusual that these 4 hairs made it through a washing machine, dryer, folded with hundreds of other pillowcases, and wound up next to each other in the same bed. That was my son's bed. I had similar issue on my bed but with shorter hairs of the same color. Three pillows with hair on them. Politely asked for new bedding for 3 different shifts and no one bothered to provide us with new bedding. We actually used the 2 pillowcases without hair, turned them inside out, and flipped over our bedsheets for 2 nights. Left our hotel stay early so that we could go to the hotel down the street. Pay the extra and stay elsewhere.

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Good location and clean

By

February 23, 2017

club

This property is a good value for the area, which has many tourists and thus high prices for hotels. The room was clean and spacious. The bathroom was not luxurious but perfectly serviceable, and all fixtures were in working order, unlike other motels in this category I've stayed in. The bed was comfortable, although the pillows were hard and huge, which makes for a poor night's sleep and a couple of days of neck pain afterwards for me. We checked over the breakfast and decided to go elsewhere. It was standard for HIExpress, but we just couldn't face powdered eggs and the usual dry cerealswhen we really wanted brunch. Front desk staff were friendly and efficient. The location is conveniently close to downtown Blowing Rock, restaurants, and the outlets, and it's on the highway to Boone. We will probably return to this property for a quick overnight trip like this one, but for a longer stay, we'll opt for something a bit fancier.

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terrible bed

By

February 22, 2017

club

Great staff friendly, Noisy room last room for a reason.Handicap bath room door self closing will hit you if not paying attention at 2:00 AM in the morning.

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Geat Hotel

By

February 22, 2017

club

This is a very nice hotel, room was super clean and great breakfast. Convenient localization.

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Disappointing Experience

By

February 22, 2017

club

We stayed at the HIE this weekend. We called the front desk to complain that the shower wouldn't drain properly and that the water built up as you bathed. We told them we would be heading out to dinner and they assured it would be fixed when we returned. When we returned we found that someone had used the bathroom in our room, didn't flush, and had left trash on the bathroom counter. I guess in using the facilities and leaving their trash, they forgot to fix the drain because the next morning the drainage problem still existed.

Not only were there issues with the bathroom the room itself smelled like an ashtray. As we turned in the key we told the front desk of the our problems and they acted like the could careless and only said "sorry".

I have stayed at this location in the past and did not have these same issues. I'm not sure if they have hired different staff but my stay was not nearly as pleasant as it has been in the past.

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beds and pillows are the best.

By

February 21, 2017

platinumelite

we slept very well on the comfy bed and wonderful pillows. I think a change should be made in the bathroom - make more room for the toilet. It was jammed in a corner.

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Blowing Rock

By

February 17, 2017

club

Nice room but very poor view from the window.
There were no upgrades available as an IHG Rewards member.

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Guest experience

By

February 16, 2017

club

Great place! Great breakfast. Pool looked nice, just wanted to ski so no time, haha.

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Clean and comfortable

By

February 16, 2017

club

Friendly staff, adequate accommodations, breakfast had good variety and was kept stocked

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Great Place to Stay

By

February 16, 2017

platinumelite

It is located close to many super places to eat and visit. Grandfather mountain and Boone are near as well. The hotel is right beside highway construction BUT we did not hear any noise or suffer any consequences. Great staff, very courteous and attentive. Room was clean and comfortable. Would definitely recommend this hotel!

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Noise from other guests

By

February 16, 2017

platinumelite

This was our third time staying at this hotel to celebrate our anniversary. It was a slow night since it was a Sunday and there was space to separate guest rooms used. We had people on both sides of our room that were very loud until about 9:30PM. At least one group had young children who were not disciplined to respect others around them. I assume guests were grouped close together so the housekeeping staff would only have one area to clean but there were not that many people at the hotel on this particular night and they could have spaced the rooms used a little better so we wouldn't hear loud children in the room next door.

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Decent rooms, horrible breakfast

By

February 15, 2017

I don't expect much of breakfast spreads at places like this, but my experience there was pretty bad. The eggs were dry and tasted like they were from a carton, the bread was stale and the pancake mix was empty, with no staff in sight to fill it up.
Luckily I had a lot of fruit and energy bars with me, so I was able to fill up on them.
The room was fine, but the heater couldn't keep up, and the refrigerator was so loud that I couldn't sleep until I turned it off.
Other than that the room served it's purpose and seemed clean. The two people who I saw who worked there were friendly enough.

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