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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 355 reviews
88%
Recommend This Property

Ratings Breakdown

355reviews

  • 5 Stars
    216
  • 4 Stars
    77
  • 3 Stars
    27
  • 2 Stars
    19
  • 1 Stars
    16

Great service and comfortable suite

By

May 27, 2017

club

As a disabled veteran I was pleasantly surprised to find a truly handicap accessible bathroom and surroundings Only true issue I had was getting the room temperature stable..

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Awesome

By

May 19, 2017

platinumelite

Great stay. Check in was nice and smooth. Thanks to Keith and mark they were very friendly and helpful. Will definitely be returning in the future. Thank you

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Over all experience

By

May 19, 2017

club

My recent visit to this hotel was less then perfect. Room was on the third floor and the ice maker on the first floor with NO elevator. Speaking with other guests is was out of service for over a week.

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Cincinatti Internship

By

May 17, 2017

The manager was very polite and understanding regarding the broken items that needs to be fixed.

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Elevator out for a month

By

May 14, 2017

The elevator had been out of service for a week when I made my reservation and no one informed me prior to my arrival. Very poor way to treat a regular customer.

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Everything was Great

By

May 10, 2017

Front desk staff was courteous, everything was clean and quiet. Plenty of nearby dining

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Comfy bed

By

May 09, 2017

Overall, i enjoyed my stay. My stay was mainly for work. Didn't eat breakfast, but everything seem to be clean

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Great Service

By

May 05, 2017

I had just had eye surgery. I was most uncomfortable and the staff was very helpful in getting items for my husband to help me. The handicap room was also offered which was on the first floor and convenient for my husband obtaining food and drink for me. We were also granted a late checkout as we had a return doctor visit the next day. A good location fo the Cincinnati Eye Institute and convenient for my return eye appointment.

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Leisure Visit to Cincy

By

May 03, 2017

The hotel was quiet, well kept and clean. The staff was friendly and even offered to help with bggage as the elevator was out of service. In fact that's my only real complaint that I didn't know of the outage before the stay.

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Comfortable Room

By

April 26, 2017

club

Bed was comfortable, room was clean, breakfast was good.

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Elevator out of use, no assistance offered

By

April 26, 2017

club

Please see my previous comments in regard to my stay.

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Leisure

By

April 24, 2017

platinumelite

Room was very comfortable and very relaxing. Staff was responsive and hotel was very clean.

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