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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 655 reviews
92%
Recommend This Property

Ratings Breakdown

655reviews

  • 5 Stars
    477
  • 4 Stars
    103
  • 3 Stars
    36
  • 2 Stars
    21
  • 1 Stars
    18

under construction

By

January 14, 2018

club

I have stayed here many times and it is my first choice when traveling here, but this visit was awful. The hotel is undergoing a remodel. The air conditioner did not cool the room, there was no hot water in the morning and the sheets on the bed had pilling. I could not get comfortable and did not get to sleep till almost 4 in the morning. Then to wake up and cant shower or wash my face because there was no hot water, it was such a bad experience. I had to leave for an appointment or I would have met with the manager before I left, instead I just called the front desk to inform them. They offered to switch my room, but I was checking out anyway and by then the damage to my night was done. I was exhausted that whole day.

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