Rated 3.6 out of 5 by 53
Rated 1.0 out of 5.0 by Unhappy in Idaho Horrible Service
We arrived to a hotel that was under construction, no bedding in the room. We had to actually ask for blankets and sheets for the bed and were told that there weren't any. Breakfast was horrible. I will never stay at this hotel ever again. Staff were rude. I was there for 5 minutes in which time I had my children in bed and the manager came and told me to be quiet. I told her that my children were in bed and we were making no noise. She repeated to be quiet or I would have to leave. This was the most unprofessional person that I have ever had to deal with.
March 25, 2014
Rated 1.0 out of 5.0 by lpr 1946 construction nightmare
although told in advance there was some construction the amount was way beyond what was expected .... the use of the laundry room for the front desk and 2 guest rooms as the breakfast area were not wel thought thru nor properly done. some massive discounting should have been do to compensate the sub-standard service provided.
March 4, 2014
Rated 5.0 out of 5.0 by AZ Larry Excellent Stay
Yes, it was a shock to see all the construction and to see the Hotel Staff using the laundry room as the Check-in desk. However, that being said, I had a great week-long stay. My room was clean and comfortable, and the staff was outstanding. I also greatly appreciated the key to the 24 hour fitness center/gym a block from the Hotel.
I normally do not eat breakfast or spend much time in the lobby, so neither of these issues bothered me. I did, however, find the breakfast room clean, and as well stocked as could be in the space provided.
Thank you for a great visit during a difficult time for you during construction.
February 27, 2014
Rated 5.0 out of 5.0 by brad the dad HEARTILY RECOMMEND
Yes, there's construction. Yes. it's a mess. Yes, breakfast is a challenge.
Negatives aside, the staff is top-notch; the service is great and I think Holiday Inn Express has a crew to be proud of here. Joyce, along with the other front desk staff, has never been anything short of a pleasure to deal with.
Breakfast is always on time, and given the space they have had to work with, that's no small feat.
I personally would like to take this opportunity to thank them for consistent, courteous service.
February 13, 2014
Rated 5.0 out of 5.0 by Al Chief Comfortable
Although repairs were being done, it was relatively comfortable.
January 24, 2014
Rated 2.0 out of 5.0 by Spanky1 My stay
Was not told when I made reservation that hotel was under construction. And then they started working at 7:30 in the am on New Year's Day so don't know if I will ever stay there again
January 5, 2014
Rated 2.0 out of 5.0 by william.johns1 Maybe after the construction is done
I hate to say that the stay here is the worst I have ever experienced at any Holliday Inn. I could of been all the construction going on but the staff was never at the front desk. It was extremely cold in the halls and lobby which carried over to your room. The breakfast in the morning was a joke. It consisted of a six pack of store bought cinnamon rolls and an empty coffee container.
December 31, 2013
Rated 5.0 out of 5.0 by travelerI15 Working in Boise
I liked that the staff was ready to help all the time. The desk clerks were always friendly. I think the location is perfect. I asked for a good place to eat pizza. They directed me to eat supper at the Idaho Pizza Company. That was a great pizza place. I love pizza and wings. Lots of room and great for the whole family. I like staying at Holiday Inn Express. Breakfast is always good in the morning with good fruit. Thanks!
December 31, 2013