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Rated 3.7 out of 5 by 294 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and clean room. The room was very clean. It was also very well lit. The mattress was very comfortable too. The breakfast choices were very good. The staff kept everything filled to capacity. The grand room was very clean. Check-in and check-out went very smoothly. February 10, 2016
Rated 5.0 out of 5.0 by Excellent Staff This property was recently refurbished and so much better than the previous stay at this property. This year staff was outstanding from the manager to the reception desk and the breakfast area personnel was most accommodating and helpful in all ways.. February 8, 2016
Rated 5.0 out of 5.0 by Fresh painted, clean, and comfortable room. Friendly and helpful staff. Fresh and clean, newly renovated rooms. Friendly and helpful staff. I was upgraded to a suite when the king room that I had pre-paid for was not available and even given the same rate on the suite for an additional night. I defiantly would recommend this hotel for business or pleasure travel. Convenient location, close to beaches as well as Naples. February 5, 2016
Rated 5.0 out of 5.0 by friendly and great accomodations We were pleasantly surprised with the new renovations and will be returning to this facility on our next visit to Bonita Springs. February 5, 2016
Rated 4.0 out of 5.0 by Clean and reasonable After 5 days travel on the Gulf coast and staying at several places we stayed 5 nights in Naples/Bonita. We had booked at a local Inn in Naples and found it older and dirty for what they were charging so we left and went to another branded hotel. It was clean and remodeled but was done in a inexpensive way with bad beds. We ran around for the day and thought we would just head back north when a house popped up and we decided to stay and look, well across the street was the Holiday Inn so we checked in. It is very clean and rooms have been redone in good fashion, the beds were excellent along with the quietness, we stayed 2 nights and will stay again on our return visit. January 30, 2016
Rated 5.0 out of 5.0 by Clean, Comfy, Very nice hotel. Either walking distance or a short drive to anything you would do in the area. Very clean January 27, 2016
Rated 4.0 out of 5.0 by Where's the laundry room? We stayed at this hotel for 7 nights in mid January. One of the main reasons we chose this hotel was that the website indicated there were onsite laundry facilities. Since we were on a two week trip, the ability to wash our clothes mid trip was something we needed. When we asked where the laundry room was, we were told there was none since the renovation and management hadn't decided whether or not to install one. We were given written instructions to a nearby laundromat that was in the middle of a construction zone and virtually inaccessible. We found one ourselves and spent a couple hours doing our laundry. By the way, the laundry room was still listed on the hotel website at that point. We found that the hallway to our 4th floor room smelled, perhaps of cleaning products; we never figured it out. Our room smelled smoky or musty each time we entered the room, although we didn't notice the smell after a few minutes in the room. A decorative strip fell off the desk overnight, so we told the front desk Sunday morning. We were told it would be fixed Monday, since there were no maintenance staff on Sunday. The maintenance man showed up at our door (Tuesday morning?), but since one of us was in the bathroom, he said he'd come back later. Although we followed up a couple times, the repair was not done when we left Thursday. The cleaning staff seemed to forget to leave one item almost every day: wash cloths, bathmat, 3rd towel, soap. Breakfast was pretty good and the lady looking after the area was very nice and helpful. Several tables, however were not stable and wobbled back and forth. Not sure whether this is a hotel or Holiday Inn thing, but I was unable to download an electronic copy of our bill until several days after our stay. The other major chain we stayed with on our trip generally emailed our bill to us as we were driving down the street from the hotel. Overall, pretty good hotel, great location, staff generally friendly and helpful, but still a few items that need to be resolved after the renovation. January 25, 2016
Rated 4.0 out of 5.0 by VERY clean hotel This was by far and away one of the cleanest hotels we've stayed at in quite a while. Front desk staff was very friendly and greeted us the minute we walked in the door. Breakfasts were very good, too. Hot and fresh, with a decent variety, and we were there for 5 days. The cinnamon rolls were unbelievable, too!! January 18, 2016
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