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Rated 4.3 out of 5 by 131 reviewers.
Rated 3.0 out of 5.0 by Great Location At 1st the picture online seemed misleading compared when you arrived and seen the hotel in the middle of the block. Just shocked at the start. Once inside the staff were very friendly and knowledgeable of area attractions, decent family restaurants, and some area hot spots or points if interests. The rooms are modern, clean, and roomy. The warm breakfast has lots to offer. The only issue is if you get a room facing Friend Street after an event at TD Gardens or on the weekend when the bars in the area close, the noise is a bit of a disturbance. Overall a good place to stay and kudos to your staff especially Anita. February 9, 2014
Rated 5.0 out of 5.0 by superb guest service, very comfortable rooms, super amenities I stayed at this hotel for three days and then for one extra day at the end of the week. From the beginning of the time I arrived, everyone was super helpful and patient with all my questions, and I saw them at the front desk also helping everyone else consistently. I was allowed to check in 90 minutes before the regular time when i was not feeling 100% which was wonderful. I was always greeted by friendly staff. I loved the breakfast choices and chose the hotel for its proximity to Mass General and not being from Boston, did not even realize I was at the Garden and in the midst of such upbeat excitement! I loved it. Also wonderfully easy to reach everywhere with the North Station stop right there. I would return in an instant. GREAT thanks to all - unfortunately I only remember the names Christine and Amy but ALL, and I do mean ALL, the staff went above and beyond. February 9, 2014
Rated 3.0 out of 5.0 by ACROSS FROM THE TD GARDEN!!!!! Nice clean hotel in a great area....across from TD Garden and lots of pubs and places to eat. I entered on-line "late check-out", and also confirmed at front desk at check-in and they told me 1 p.m. - great!!! :) THAT IS IF THEY TOLD THE MORNING STAFF who woke me up knocking on door and ringing the phone at the same time after a long night at a concert. The staff was apologetic though. Breakfast staff and front desk on departure were all very nice. February 6, 2014
Rated 3.0 out of 5.0 by Clean room please?!?! This was my third time staying at this facility, usually I'm very happy with my choice. Unfortunately, it didn't happen this time. I didn't get an upgrade on my room. I didn't get a bottle of water, a snack or anything for being an IHG Platinum Elite member. I walk in the room and I have a old banana and used lotion container near the microwave. There is food still in the fridge and trash in the trash can. I let the attendant know and he offered to change my room, it was 1 am and I decided to tough it out, the bed "looked" clean. I wake up the next day and i noticed there is a used razor laying on the tub. I decide to take some pictures and show the attendant(no manager on duty), He gave me $75 off my room which I felt was acceptable. I'm not sure if I'll stay here again but I hope they get with house keeping and get this squared away. February 2, 2014
Rated 5.0 out of 5.0 by Great for family My family of five stayed here for one night when we were going to an event at the Garden. The room was spacious and clean and accommodated my three kids comfortably. Breakfast was terrific! I would recommend this property to any one and will be staying there again. January 17, 2014
Rated 5.0 out of 5.0 by Location, location, location The hotel's proximity to TD Garden makes it an ideal place to stay if you are going to any event that requires your presence at the Garden over multiple days or multiple times on the same day. It is a typical Boston hotel located in an older building, with rooms on the smaller side and an older climate control system that needs upgrading. The valet parking was delightful since Boston is certainly not a fun city to drive or park in. The service is excellent - every person I came in contact with at the hotel from the parking valets to the front desk to housekeeping was friendly and competent. With the event going on at the Garden hotel staff were always busy and they did an admirable job of keeping up with everything and being friendly while doing so. I stayed two non-consecutive nights in two different rooms. The outside temperature varied greatly between those nights, and as a result one night I was too cold and the other too hot. I was told that I could have called maintenance to adjust the temperature, but it really wasn't that bad - just mentioning because future guests may want to make that call if they are too hot or too cold in the room. The hotel was also very clean - and I am picky about hotel cleanliness. I will definitely stay here again next time I attend something at the Garden. January 13, 2014
Rated 4.0 out of 5.0 by Going Back It was a nice quiet stay finish with a great breakfast. The only thing that I would like to see change is that there is a dinner services. The local restaurants closed early and I had to go cross town for dinner. But over all very good and I will be using this services next year. January 9, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfy bed We arrived early and they were ready for us. The room was clean, comfortable and quiet. We were there New Years Eve and never heard another guest. Comfy,clean bed and nice breakfast in the morning. We would not hesitate to stay there again. Staff was welcoming and very friendly. January 5, 2014
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