Rated 4.3 out of 5 by 388
Rated 5.0 out of 5.0 by craigcbw boston trip
had an excellent stay in the Boston holiday inn express. staff were very helpful no matter the time of day or night. would definitely stay again
August 2, 2015
Rated 4.0 out of 5.0 by rnrgrlmass Service Staff Inconsistent
Evening Staff (Sarahi) was super friendly and helpful, morning staff (so helpful I forgot her name) wasn't so helpful. Nearly missed my unaccompanied minor (via the airport shuttle) at the airport gate because of delays and assumptions by the front desk. Why do I reserve the shuttle with my room number if they don't confirm that number when checking in for the shuttle? Definitely triple the time they state to get to the airport so you have time to get through security and get to your gate on time.
July 30, 2015
Rated 5.0 out of 5.0 by RewardsRed Great Location for Boston Visit
Excellent hotel and conveniently located! Restaurants and shopping are basically "in the backyard" and the metro stop is a short walk/shuttle ride away which gives you access to all of Boston! The staff were wonderful-courteous, always had a smile on their face, and very helpful in aiding us to get around the city. We stayed here when in Boston for a medical visit to MGH and plan to stay here during future visits!
Upon arrival, rewards members get to spin a wheel for additional bonus points, first time I'd ever seen this at one of the properties, great idea!!
July 30, 2015