Rated 4.0 out of 5 by 229
Rated 1.0 out of 5.0 by dmg03 Poor Hotel Experience
My co- worker and I each reserved a room for 5 nights at this property. We checked out after one night due to a very bad hotel experience. Upon arrival, the front desk staff was rude and acted as if we were bothering them. They never acknowledged my platinum status or my co- workers gold status. No snack or points were offered. We were given small sub- standard handicap rooms. When we tried to change rooms, the staff told us that these were the rooms she had given to us and she would not change. Eventually, we were given different rooms adjacent to each other. My co- workers room had a very strong smoke smell and mine smelled like mold. In turning on the AC unit, the smell intensified, so I turned it off. The corners of the shower were black with mold and the toilet seat had crusted dirt on it. The carpets were stained and dirty, the molding on the walls was loose and coming apart, the paint was chipped, etc...
November 21, 2015
Rated 5.0 out of 5.0 by KVRao Room is good
- Good facilities like fridge, micro wave. Good size room
November 11, 2015
Rated 4.0 out of 5.0 by Barry and Lisa Good value, Convenient Location, Helpful Staff
Stayed here for a second time in November 2015. Had to come for a funeral. HIE Braintree was excellent like the last time. Super convenient location near the highway, but highway noise not an issue. Only noteworthy issue was noise generated from next room's bathroom. Whenever their tub/shower was in use, the high-frequency pipe noise was much louder than it needed to be. A little sound-deadening material or perhaps something wrapped around the pipes would be a major improvement. But overall, a very good stay and I'd recommend this HIE to other travelers.
November 11, 2015