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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 448 reviews
87%
Recommend This Property

Ratings Breakdown

448reviews

  • 5 Stars
    238
  • 4 Stars
    113
  • 3 Stars
    43
  • 2 Stars
    31
  • 1 Stars
    23

Beautiful Hotel But Noisy Room

By

April 24, 2017

I am brand loyal to HIE so I enjoyed this well furnished and decorated hotel. Staff was helpful, breakfast was good and room was beautifully decorated. My problem concerned noise above room #320 which made sleeping difficult, even with earplugs. In the morning when I brought this to the attention of Samantha and day manager Lynette, I was pleased with their concern and willingness to listen and empathize with my concerns. Lynette came up to my room to listen to the droning hum which may have been coming from equipment on the roof. The noise was apparent in my room and along the hallway. Lynette reduced my bill and added points for my inconvenience. I am confident that she will look into the problem and seek resolution. I will continue to be loyal to HIE.

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Best hotel in Branford

By

April 24, 2017

club

This hotel is far and away the best hotel in the Branford area. Check in and out was easy, the staff were all exceedingly friendly and helpful, but unobtrusive. The hotel, despite notices saying renovations were underway, was immaculate. My room was very spacious. The two queen beds were lavishly comfortable. At first, I disliked the soft, cushy mattress and soft pillows, because it's not what I am used to. But back home, I found myself missing my comfy bed in Room 224! My room was very quiet; it was at the opposite end of the hall from the elevators, and I would not want to have stayed closer to them. The bathroom was well appointed with towels, cloths, toiletries, hair drier, etc. There was a microwave and a Keurig coffeemaker with supplies in the room, as well as a fridge. I really could not have asked for more. But the most delightful things were, the cleanliness of the room, the spacious layout, and the comfort of the beds. This is the only place I'll stay when I return to the area.

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Really nice friendly comfortable clean place

By

April 21, 2017

club

Great value for the money. Front staff was extremely pleasant. The food at breakfast was great. The workout facility was a little bit small but still entirely utilitarian and useful. The place is undergoing a renovation which once it is completed will make it a more beautiful facility. I would definitely stay here again based upon my experience at this hotel.

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well designed remodeled rooms

By

April 21, 2017

club

The new design of the furniture and usability of the rooms are excellent.

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Beds comfortable, rooms clean. Staff excellent

By

April 10, 2017

club

Our stay was very nice. Staff went over and above helping to bring our things

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Greast location Very clean

By

April 06, 2017

Enjoyed the stay - had a memorial to attend and this was the closest hotel Very happy with the property. Enjoyed breakfast as well. Very quiet when we stayed.

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Great bed.. awesome Jacuzzi

By

April 06, 2017

club

Had a wonderful night sleep and took three baths in the Jacuzzi. Very roomy and it felt clean and well organized. Loved the amount of towels available as well.

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business trip

By

April 05, 2017

club

went to branford, ct for a business trip, the hotel was easily located. staff was very pleasant. only one ice machine working, had to go to lobby on first floor, i was on the third. all in all, it was a pleasant experience. heading back for a business trip to same location soon. i will be choosing the holiday express in branford for my next stay.

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Jane

By

April 01, 2017

club

We have stayed here before and its usually pretty however on our most recent stay the room we were in had an extremely uncomfortable bed, the hallways were loud. All that said because this isn't normal for this hotel we'll stay here again.

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Bring Ear Plugs

By

March 31, 2017

I've stayed at this location a few times in the past without any problems. However, this last visit, it was diappointing. We were put in a room with a queen and pull out sofa despite our reservations being made for 2 queen beds! The manager became rude when we asked to be moved to the type of room we confirmed. We were placed on the ground floor along with a group from a sports team. There was a lot of noise throughout the night. The following night we could hear every word/sound from the group in the room next to us and the couple in the room on the other side of us. Also, the hairdryer in the room was broken. The heater unit was loud and old. Although the place was being renovated, the noise level was far worse from the thin walls. I hope the renovations include better soundproofing.

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BRANFORD

By

March 29, 2017

club

Good not great. Staff was rude on phone and check in however rooms were nice. Pool was great and breakfast was satisfactory.

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Under Construction

By

March 22, 2017

club

The place is being renovated, but the area done needs more work. Quality of work????

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