Rated 4.5 out of 5 by 414
Rated 5.0 out of 5.0 by Gay60 Great stay in Branson
When we first arrived, I thought two members of the desk, were a little miffed at one another which always makes me uncomfortable, but the reservations were made for eight rooms and I gave them a list of our guests and they assigned rooms to each person or couple.. A couple of the room guests reported lots of loud noise most of the first night. However, they had a full house. I went to the service desk the second evening we were there and asked for a business sized envelope. They looked, but couldn't find any and said we'd have to come back the next morning.
July 30, 2015
Rated 1.0 out of 5.0 by Punkin21 Reservations made by phone and really messed up!
When I called the motel for reservations, I was immediately given over to the IHG reservations person. I asked for a 2-bedroom suite for one night, and then a two-bed room for the second night. E-mails (six of them) were sent affirming the accommodations were made. When I arrived the motel had two rooms for the first night, and immediately canceled the one 2-bed room. When we went up to the two bedroom suite, we discovered that it was a two bed suite (and not two bedrooms).
We ended up with two suites for two nights and it cost us considerably more than we had intended to spend. Their was no accommodation nor recognition of my IHG status, although they knew that I had requested all that through the IHG program. They were in a big hurry to cancel the double booking, and by doing so -- we lost the second room and did NOT have a two bedroom suite. I will not use this facility again.
July 27, 2015
Rated 4.0 out of 5.0 by kjada30 Nice stay
Check in attendant was welcoming and friendly. More than enough options for breakfast.
July 27, 2015
Rated 5.0 out of 5.0 by W and O Everything was Great !!
Our Family had 3 Rooms.
Employees were always friendly and helpful !!
Check in and out was smooth. They had forgot to give me my Senior Citizens Discount so when we checked out I told the Manager and she told me No Problem it will take just a couple a minutes. It was done in about that time or less.
Rooms were clean, fresh, beds were comfortable, had 4 pillows to a bed; we all loved the balconies; showers always had Hot water and lots of water.
We were on the 4th floor, never heard anybody above us or in the hallways except for people going to their rooms.
Pool and Hot Tub area was clean and nice, had plenty of towels to dry off with, lots of room to sun.
Breakfast area was big plus they had tables on 2nd floor overlooking for more room. Food was plentiful, good and lots to choose from. Coffee always available ( NICE ) .
If we needed something like towels or such , never had a problem getting them.
We had a Great Stay, too bad they sit behind Shoney's instead of on the strip, they need to buy them out and use for a parking lot and the balconies would have a better view!!
July 26, 2015
Rated 5.0 out of 5.0 by slw2001 Great location!
Great place to stay while in Branson. Clean hotel with very friendly staff. Everything was great from booking to check-in to check-out.
July 22, 2015
Rated 4.0 out of 5.0 by SWBishop1964 Our experience was fine. However...
My sister and her husband had also booked a reservation at this hotel the same night (we were picking up our kids from Kamp.) We all checked in at about 3:00 and the rooms should have been ready. My sister was told her room was not ready, then was told it was. When she got upstairs, the room was not ready. She went back to the lobby and told them it wasn't ready. Asked where ladies restroom in lobby was. Went to ladies room to find it was closed for repair. Went back to lobby and told front desk. Female employee told my sister there was nothing she could do about it and there was no place in the hotel where she could use the restroom. Very disappointing service.
July 20, 2015
Rated 2.0 out of 5.0 by motwo 2-room suite w/whirlpool
the front desk staff were all very friendly. breakfast was very good. location is good and parking in back was good.
strong smell of pool chlorine in the hallway to our 2-room suite. odor of mold in the bathroom adjacent to the whirlpool tub. whirlpool tub faucets--both hot and cold--did not have stops, just turning round and round until you found the exact right spot to shut off the water AND stop the drips. a few hairs were in the bathroom tub adjacent to the whirlpool tub (2-room suite with 2 full bathrooms, but only one tub had hair in it), then more hair turned up floating in the whirlpool tub once the circulation was started up.
July 18, 2015
Rated 5.0 out of 5.0 by biggeral Stay
We enjoyed out time in Branson and the executive suite was very roomy. Everything was great except 9 coors light beer cans was on our balcony air for 3 days after check in from previous tenants. I left notes twice for them to be removed and eventually they were. It didn't hamper our stay but needs to be noted for future guest
July 18, 2015