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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 505 reviews
82%
Recommend This Property

Ratings Breakdown

505reviews

  • 5 Stars
    281
  • 4 Stars
    104
  • 3 Stars
    51
  • 2 Stars
    44
  • 1 Stars
    25

Disappointed

By

June 23, 2017

I stay in Holiday Inn Express and Suites all the time. So when I booked this hotel in Brentwood, a nice town, I expected to stay in a very nice hotel. When we arrived we were promptly greeted by the great front desk staff. That is where the great experience stopped. There was a musky smell on the bottom floor and fans. I assume they had a flood and were trying to get it fixed which is understandable but no one informed us of this. Then when we got on the elevator we thought we were going to get stuck between floors. When we got to our room the A/C didnt work adequately. During our stay I didnt sleep well because it was so hot. We decided to cut our stay a day short due to the room conditions and the impending storms from Tropical Storm Cindy. We asked if we could cancel our final night and were told no we would still have to pay for the room. I love IHG hotels, but they seem to have forgotten that consumers do have a choice where to stay. Next time Ill think twice about where I stay.

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AWESOME STAFF

By

June 22, 2017

I want to commend the Hotel staff for their kindness and friendly service. This is an Awesome place to stay and convince to Nashville. Of course, there wasn't a staff member that wasn't ready to help; say hello, and always with a greeting. There were several occasions when we encountered staff in elevator, on the floor, and in the lobby where we really felt at Home. The Hotel itself is well maintained; the rooms were very clean, and even the Maid service workers smiled, along with the breakfast servers. That speaks volumes in the Hotel business. There was a certain young man working as a breakfast server who told us he was just getting started in that Hotel, made it known he was going to college and start a career; that made me smile knowing that the Hotel would hire young men like him who believes in a future for himself. As long as Holiday Inn Express hires people who are like that young man; and inspire him to seek a career and a future, provides him with the time off to attend college, it is obvious that the Managers and Directors of Holiday Inn Express will continue to have great staff who want to serve the public. Consider him an asset to the Hotel. Thanks staff for a warm and welcomed stay.

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pool was out of order for renovation

By

June 21, 2017

everything was great and met expectations except that the pool was down for renovation, but there was no mention of this when making reservations or at check in. Our grand children were especially disappointed not to have the pool. No compensation for not having the pool was made by hotel management.

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Business Travel in Brentwood

By

June 19, 2017

The staff is friendly and the accommodations meet my needs while here on business!

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Good Experience

By

June 18, 2017

club

Helpful and pleasant staff nice clean room good food
easy location

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Great service and location

By

June 18, 2017

platinumelite

Great value, great staff, great service! I would recommend to anyone traveling or just visiting the Nashville area to stay at this hotel. I come every year and I'm never disappointed.

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Great stay

By

June 14, 2017

The staff is friendly and the rooms are clean. It is also located close to places to eat, places to shop, and it has great interstate access.

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Breakfast staff amazing! The best we've ever experienced!

By

June 13, 2017

Wow! We could all learn about outstanding customer service from the continental breakfast crew! They were constantly asking if we needed something and were spot on to clean a table. Front desk could learn from their colleagues about going above and beyond.

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Good hotel

By

June 11, 2017

club

I generally really enjoyed our stay here. For the most part, our room was clean and I really liked the shower head. Probably the best shower I've ever taken. But we randomly had one pillow that hadn't been changed and was kind of gross, and I also would appreciate a gluten-free breakfast cereal, like cheerios (because sometimes scrambled eggs just don't sound good). Also, I would recommend asking for a room that is not by the train tracks. It didn't impede my sleep too much, but I could have done without the extra noise. Other than that though, we had a pleasant experience.

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comfortable bed/ awesome service

By

June 11, 2017

club

the check in was a speedy process and staff was very friendly, the breakfast was really good also , not just a little continental breakfast.

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Holiday Inn Brentwood

By

June 09, 2017

Hotel staff was friendly and efficient. I believe that the young lady who checked me in was in training, so I'm not surprised that she did not mention me being a rewards member or the level. The room was clean and comfortable and the bed was really nice. I would ha e liked to be able to adjust the air conditioner more - there appeared to be no setting between freezer and fan. Maybe I just did t know how to adjust it. The only real problems that I noticed is that the carpet in the hallway outside the elevator needed cleaning and that the inside of the elevator looked as if something had been spilled down the wall and it just needed to be cleaned. Otherwise a great stay.

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Horrible Customer Service

By

June 07, 2017

platinumelite

Rude staff, no bedding available for pull out bed, hotel bathroom dirty, overall very miserable stay.

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