Rated 4.5 out of 5 by 402
Rated 5.0 out of 5.0 by TSUMom Great place to stay, its close to TSU
Great place to stay and it was very clean. It is close to TSU.
April 27, 2016
Rated 5.0 out of 5.0 by KayeeE Great place to stay
The room was clean, quiet, dare enough for sleeping in, and modern. The showers were awesome! The staff were friendly and joyful. The hotel is clean and decorated in a pleasing manner. The breakfast was good, with ample seating.
April 22, 2016
Rated 5.0 out of 5.0 by PatriciaB Friendly Staff
The staff was extremely friendly. The bathroom floor was dirty and it appeared as though the vacuum had not been run
April 18, 2016
Rated 4.0 out of 5.0 by Luzii direccion dificil de encontrar
no es facil de encontrar el hotel, se deben agregar mas anuncios
April 18, 2016
Rated 5.0 out of 5.0 by silverbayer Comfortable bed
The bed was comfortable, but I do not like the comforter on the hotel beds these days, I cannot sleep under them because they are too hot, so I have to try to be comfortable under one or two sheets after tearing the covers apart.
April 16, 2016
Rated 5.0 out of 5.0 by stone150 Comfortable bed and good food
Overall stay in the Cool Springs area was very good.
April 14, 2016
Rated 1.0 out of 5.0 by Mslk Great Rooms, Terrible Communication
I recently traveled with 6 middle school students for a tournament. Upon reserving *a* double room, I was told that they had a connected room for me, and I was told one price. I did not realize until after being charged that the double room was actually two separate rooms for the quoted price for each room per night. Instead of admitting that they did not communicate this properly, two different employees (one being the front desk attendant, the other being the GM) disrespectfully told me, "this isn't a buy-one-get-one-free," when I tried to explain to them the miscommunication.
The rooms were comfortable, but what the front desk and GM failed to understand is that I was under the impression that I was getting charged one price for *a* connecting room. I was never given a total price for two rooms. No one ever communicated that the price would be per night for each room. The paper that I signed upon checking in said the single, quoted price; there was nothing printed about having to pay for two separate rooms. Turns out that upon checking in, the front desk woman did not have me sign the second paper for the second room. This is further evidence that it was never communicated I was paying for two separate rooms. The GM told me that signing these check-in papers aren't really "mandatory," so me not having signed the second paper doesn't even matter.
I am a teacher trying to take my team of 6 students to their tournament on a budget. I was already going outside of budget a little to stay here. I never would have booked at Holiday Inn Express Brentwood had it been communicated that I was reserving two rooms for a total of ___.
I am extremely disappointed by Holiday Inn Express's lack of clarity and then the subsequent, disrespectful and subpar customer service that did not lead to a satisfactory solution to this miscommunication.
April 11, 2016
Rated 4.0 out of 5.0 by jpwar Good Stay
I had a nice stay here. It was quiet and away from most noise. It was however, slightly difficult to find with the GPS since you have to drive through a few parking lots to get to it. I would encourage people to stay here if they do not want to be in downtown Nashville and have business in the Brentwood area. About a 10-15 minute ride to downtown.
April 7, 2016