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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 745 reviews
90%
Recommend This Property

Ratings Breakdown

745reviews

  • 5 Stars
    382
  • 4 Stars
    254
  • 3 Stars
    62
  • 2 Stars
    25
  • 1 Stars
    22

Not a good experience.

By

February 22, 2017

I had two disturbed night sleep. First night the air conditioning unit in the room that was switched off was making a noise that kept us awake through the night. This was reported to reception the following morning and we were moved room. Following morning the hotel took in a hen party and a seperate stag party. Unknown to me part of the hen party were in the room next to mine. At 4am the next morning I was woken by the guests returning drunk, they started partying with misic and invited guests. Lots of loud noise, talking and banging. I called down to reception and security attended the room and engaged with the occupants. After 30mins security got rid of the guests and the room quietened but it was now 5am Sunday morning. As I went to reception around 9:30am police were coming out of another room on the floor!
I complained about the experience and I asked for the head office address so I could write a formal complaint. The reception staff member stated she would refund me one nights stay. Which she did.
However this wouldn't change my opinion of the hotel.

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Comfortable bed, great breakfadt

By

February 21, 2017

Clean and tidy but looking a bit tired, would benefit from refurbishment. Ideal location for city centre. Good choice hot god at breakfast

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Practical, confortable, good rate

By

February 21, 2017

The area isn't particularly nice but very practical. Reservation was complicated and I had to contact the service several times. Yet I was still charged the wrong amount when I checked in. The staff were pleasant and sorted it out immediately. The room was very clean and comfortable. Value for money is excellent and we had a very good stay.

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nice hotel

By

February 20, 2017

club

close to the railway station for the price nice hotel

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amazing break for an amazing price

By

February 20, 2017

club

The staff were friendly and helpful. The rooms were amazing and clean! The beds are absolutely amazing and I love the bathrooms! Breakfast was lovely!

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Good value

By

February 20, 2017

club

Great value, great customer service, good value parking, good experience. Room carpet could have been a bit cleaner, and I would have liked to open the window a bit more. Overall, 4/5

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Excellent location

By

February 20, 2017

This is a fantastic holiday inn express in a great location for city centre railway station

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Good location

By

February 19, 2017

club

Second time we have stayed here, it is an ideal location when visiting theatres in Bristol, we walk to the centre, it takes about 15 minutes.

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OK

By

February 19, 2017

club

No additional comments other that stated before about the breakfast and Bathroom accessories

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Excelente hotel

By

February 18, 2017

El personal totalmente profesional, excelente equipo. Fundamentalmente un muchacho de recepción de nombre Emanuel, que nos puso al tanto de todo lo que teníamos que hacer en la ciudad, con todas las ventajas y desventajas.Excelente ubicación y buena relación entre la calidad y el precio.

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Holiday Inn Express Bristol

By

February 18, 2017

Great hotel, good staff. Breakfast lets it down massively.

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We loved it......

By

February 17, 2017

Our stay in Room 507 was excellent. We were able to check in early which meant after a quick freshen up were able to explore the city of Bristol and have a full day here.Check in was efficient and professional. Like the offer of complimentary hot drinks in the lounge for hotel guests. We had some delicious hot chocolate, very welcome on a cold day. Also later on we took advantage of our complimentary welcome drinks ( however we weren't offered snacks when other guests were offered them, perhaps they were Platinum members ). Brilliant to see the rooms are refurbished which was a pleasant surprise. The staff here are so friendly and helpful too, a credit to the hotel.It remains a clean, fresh hotel within a stone's throw of the railway station which is very convenient for us regular train travellers.

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