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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 360 reviews
88%
Recommend This Property

Ratings Breakdown

360reviews

  • 5 Stars
    212
  • 4 Stars
    91
  • 3 Stars
    25
  • 2 Stars
    16
  • 1 Stars
    16

quick stay

By

April 29, 2017

platinumelite

nice facility, friendly staff, booked on line at last minute.

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Great for the price

By

April 27, 2017

club

When in "Boston", we have the option to stay with friends on their couch or in a hotel. In the effort for privacy and comfort, we absolutely will be staying at this Holiday Inn again. But- you get what you pay for. First the bad: The bathroom needs to be cleaned desperately. A DEEP clean. There are huge stains going across the shower wall because of dirt/grime- kind of an off white that is hard to see when doing a quick housekeeping clean but obvious when you're in the shower... There was also hair that did not belong to us in the shower when we arrived. There was a family with what seemed like 1000 children staying on the same floor as us who apparently NEEDED to run at 7:30 Sunday morning- and we could hear everything. Even at night, when people were talking while walking past our rooms you could hear them. Let's face it, it's awkward thinking if you could hear them they could hear you. The towels in the bathroom could benefit from some fabric softener- not the worst I've ever had but still pretty scratchy! I hate when hotels do not offer an actual handsoap and give you a bar, but it's even more annoying when there is no place to put it, so you have to put it on the counter...like this one. Lastly, while the gym was enough to get a good workout in, there was no sanitizer to wipe down the machines after use, so I can only imagine the amount of germs on them. The matt, meant to be used for floor work, is dingy and literally coming off in chunks! Needs to be replaced. Overall however, the room was clean, modern and comfortable, and like I said we would stay again. The bed and pillows were extremely comfortable, probably one of the most comfortable we've ever stayed in. The room was cool and VERY dark, which is great for sleeping. The outlets built into the lamps are so helpful, although, switching to USB not prong cables would just make it extra special--but that's such a small detail and I was able to charge my phone so overall, that's such a small thing. The wifi was very fast and easy to connect to. The comfort and overall cleanliness of the rest of the room truly made up for the shortcomings. Lastly, the staff was pretty friendly, and accommodated myself and my fiancé arriving at different times with ease. It seemed like the woman at the front desk was a little fed up with her job, but she was helpful- listen girl, I hear ya, customer service is taxing. Anyway, that bed and those pillows were so comfortable, and the hotel is so centrally located to where we like to visit in Mass, so for the price, we are able to overlook some of the shortcomings that are so slight in comparison to the "good" of this hotel.

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Renovated hotel...

By

April 24, 2017

club

... nothing to complain about (it is an older hotel with small bathroom though)

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Nice stay

By

April 22, 2017

club

Purposeful....exactly what I wanted.....clean neat room......great shower too...

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Would Recommend

By

April 21, 2017

club

An overall great experience. Staff were friendly, check in was easy. Rooms are clean and very comfortable

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Good location

By

April 21, 2017

club

Good location, not too far to drive to Boston. And a lot of mall near by the hotel

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Convenient location, comfortable beds

By

April 16, 2017

club

Convenient location, the beds were comfortable, clean room, quick and easy check in. They readily added my points when told I was an IHG member.

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Good stay

By

April 13, 2017

club

I was in town with family and my stay was peaceful. The hotel was aestheticly pleasing.

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NICE STAY

By

April 13, 2017

club

NICE OLD ROOM, CLEAN POOL, COMFORTABLE BED, QUICK RESPOND FROM STUFF
WE LIKED IT THERE

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Post surgical short-term recovery

By

April 12, 2017

club

Great mix of "social" background and "healing" recovery time for short-term recovery from hospital stay.

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Lake stay

By

April 11, 2017

club

My husband and I came to town to visit our son and his girlfriend. We all stayed in the room together for our entire stay. The room was very clean and comfortable. We did not take advantage of the amenities. Would most definitely stay again!

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Great Stay!

By

April 06, 2017

My wife and I used this airport to make the early flight out of Boston easier. It was a great location and the facilities and staff were excellent.

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