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Rated 4.3 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 by Very accomodating place to stay Our room was very clean, and comfortable. The staff was accommodating to all of our needs. They were friendly and greeted us whenever they saw us. Breakfast was amazing, never had such a large selection at a continental breakfast before. We will definitely be staying at other Holiday Inn Express locations in the future. August 26, 2015
Rated 4.0 out of 5.0 by Wonderful customer service, comfortable bed This hotel offers suburb customer service! Every staff member that I interacted with was friendly and helpful. Everyone always seemed to be smiling. One day I met a staffer out in the parking lot searching for a wallet lost by a customer. She was very concerned about it and was scouring the parking lot to find it. Now that's going the extra mile! The hotel was very clean and comfortable. One day I noticed a maid polishing the bases beneath the tables in the dining room. Now that's attention to detail! My room was large, clean, and quiet. The bed was very comfortable and the water pressure in the shower was great. The breakfast was healthy, filling and tasty. The hotel is across the street from the Westgate Mall where I bought my son's school clothes at Macy's, had a manicure, and had lunch one day. I enjoyed a brief tour of the nearby Fuller Craft Museum and a drive through DW Field Park on a gorgeous summer day. I had a very pleasant stay. The hotel is a very good value. August 22, 2015
Rated 5.0 out of 5.0 by Clean, comfortable bed, accommodations great We stayed 2 nights, bed was comfortable, room was clean, halls and outside were quiet, bathroom was clean, TV selection tremendous, breakfast variety and taste were excellent and staff was very friendly. What more could you ask for for an overnight stay? August 8, 2015
Rated 5.0 out of 5.0 by Great hotel staff Everyone was friendly and courteous! The rooms and lobby were very clear , and clearly the staff has a lot of pride looking after their hotel . The food quality was great , and it really felt nice to be treated int he way we were at this location!! August 5, 2015
Rated 5.0 out of 5.0 by Great Hotel Great hotel, good location. Breakfast is one of the best I have had in a hotel. Staff is friendly and helpful. Would always stay at this hotel when in the area. August 1, 2015
Rated 1.0 out of 5.0 by Highly disappointed I was very unhappy with my stay there. Starting out, we got there and it didn't smell the greatest. When I decided to take a shower I looked for a fan and there were none in site. I decided to take a shower anyway and found that the shower absolutely did not drain and the ceiling was driping on me from the humidity of having no fan. I did not even feel clean after showering. While falling asleep I noticed that my pillow smelt like urine and had many stains on it. Honestly after staying there I will probably not even consider staying at another Holiday Inn Express. July 31, 2015
Rated 5.0 out of 5.0 by July 13, 2015 Excellant, good location, comfortable bed and pillows, good breakfast July 27, 2015
Rated 5.0 out of 5.0 by Great Value in the Boston Area The staff was very friendly on check in, The Hotel was very clean. The upkeep for an older Holiday Inn was excellent. Very convient to the Mall and a wide variety of places nearby for dinner. I keep returning to this same hotel whenever in the area July 24, 2015
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