Rated 4.3 out of 5 by 196
Rated 4.0 out of 5.0 by Native Brocktonian Wonderful customer service, comfortable bed
This hotel offers suburb customer service! Every staff member that I interacted with was friendly and helpful. Everyone always seemed to be smiling. One day I met a staffer out in the parking lot searching for a wallet lost by a customer. She was very concerned about it and was scouring the parking lot to find it. Now that's going the extra mile! The hotel was very clean and comfortable. One day I noticed a maid polishing the bases beneath the tables in the dining room. Now that's attention to detail! My room was large, clean, and quiet. The bed was very comfortable and the water pressure in the shower was great. The breakfast was healthy, filling and tasty. The hotel is across the street from the Westgate Mall where I bought my son's school clothes at Macy's, had a manicure, and had lunch one day. I enjoyed a brief tour of the nearby Fuller Craft Museum and a drive through DW Field Park on a gorgeous summer day. I had a very pleasant stay. The hotel is a very good value.
August 22, 2015
Rated 5.0 out of 5.0 by Kurt33 Clean, comfortable bed, accommodations great
We stayed 2 nights, bed was comfortable, room was clean, halls and outside were quiet, bathroom was clean, TV selection tremendous, breakfast variety and taste were excellent and staff was very friendly. What more could you ask for for an overnight stay?
August 8, 2015
Rated 5.0 out of 5.0 by MarvinH Great hotel staff
Everyone was friendly and courteous! The rooms and lobby were very clear , and clearly the staff has a lot of pride looking after their hotel .
The food quality was great , and it really felt nice to be treated int he way we were at this location!!
August 5, 2015