Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 473 reviews
90%
Recommend This Property

Ratings Breakdown

473reviews

  • 5 Stars
    284
  • 4 Stars
    126
  • 3 Stars
    30
  • 2 Stars
    17
  • 1 Stars
    16

Exceptional staff service, clean bed and bathroom, handicap parking!

By

July 26, 2017

club

Please see ALL of my comments above in this survey!

We must emphasize that the staff did their utmost to make our stay a very enjoyable one! This, in spite of the problems we encountered with the room assignment, poor bathroom ventilation and dirty stained carpet.

The cleaning lady did an excellent job of cleaning the bathroom floor, bathtub, counter and mirrors! The beds looked freshly made, they had clean sheets and pillow cases. Very inviting!

The breakfast lady, as last year, was friendly and very efficient. The food was hot and well-prepared! She is very pleasant and goes out of her way to serve us what we want. Very much appreciated!

The Manager and Reception Staff did understand our problems with the room reservation, facing a highway and poor cleanliness of the carpet. However, they could not provide any satisfactory solution and this was extremely disappointing.

We appreciated the handicap parking at front of hotel and surrounding amenities.

Read More
Read Less

Great Stay

By

July 26, 2017

club

Was exactly what we needed...pool for the kids and great breakfast...staff was very friendly.

Read More
Read Less

Friendly staff and clean room

By

July 26, 2017

Hotel room was clean and quiet. Breakfast room was very busy so the table had not been cleaned from the previous user. Food was the usual for a Holiday Inn Express. Over all a good experience.

Read More
Read Less

Room STUNK like SMOKE

By

July 26, 2017

Upon entering my room, I thought the room stunk of cigarettes. It was gross. I complained immediately but was told that they had no other Junior Suites and there was NOTHING that the hotel could do to help me.
Upon looking further , it was burnt popcorn in the microwave that stunk. Well, I reported that and again, NO HELP from the hotel.
The smell was in room for full 4 days in which we stayed there. Apparently when Hotel is full, they don't take issues to heart. I won't be going back. And I am not a complainer but this hotel is off of my list of places to stay.

Read More
Read Less

Loud on the 401 side so book a suite

By

July 25, 2017

club

If you get stuck in an odd numbered room, you are facing the 401 and the room is loud. Book a suite so you get an even numbered room. You don't hear anything from the even numbered rooms. If you do get a 401 fronting room, they provide complimentary earplugs.
And the breakfast is the best I've ever had!!!

Read More
Read Less

Great stay

By

July 23, 2017

Stayed only one night but after w busy day and lots of driving this hotel was a like an oasis. The breakfast was good and the breakfast staff, Trish, was wonderful and attentive to our every need. There were few patrons for breakfast when we were there and Trish seemed to have everything under control at all times

Read More
Read Less

Nice Hotel

By

July 23, 2017

Very nice area of Ontario to travel to in the summer.

Read More
Read Less

Night out

By

July 19, 2017

We booked the Holiday Inn And Suites do to the rooms we needed being available. We were extremely happy with our choice as everything worked out better than planned. We had our grandsons with us as well as my daughter so we booked two King Suites. We were very happy with all that was offered
Thank you

Read More
Read Less

Holiday Inn in Brockville

By

July 18, 2017

club

Great hotel for a short stay, nice pool and good breakfast

Read More
Read Less

Great Staff!

By

July 14, 2017

The staff at this hotel were exceptional and should be commended for their professionalism!

Read More
Read Less

Comfortable bed and great service.

By

July 14, 2017

platinumelite

Hotel was good, neat and clean. Staff was humble, polite and cooperative

Read More
Read Less

Great Service

By

July 10, 2017

Overall great experience
Pool was amazing and hot tub was perfect

Read More
Read Less