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Rated 4.3 out of 5 by 92 reviewers.
Rated 3.0 out of 5.0 by Grimy Bathtub Although the facility was generally well-maintained and desk staff friendly and efficient, our stay was marred by a discovery in the bathroom. The bedroom was clean and the bedding was spotless and fresh. The bathtub, however, was disgusting. It had a soap scum and assorted crud film that you could literally peel off with a fingernail. My wife wouldn't take a shower unless she placed a towel in it to stand on. Have never had this experience at any Holiday Inn affiliate in the past. August 9, 2013
Rated 5.0 out of 5.0 by Great job Great job I stay weekly and when I have had a concern they addressed them right away August 9, 2013
Rated 5.0 out of 5.0 by Very helpful staff Everything about the stay was very pleasant. I must commend the nice girl who checked me in I forgot her name. She is very efficient and really knows what she is doing as I often have bad experiences with IHG personnel and them not knowing how to make certain changes in the system so I give her much praise along with others I dealt with who helped me out with some billing issues. Great job front desk personnel!! August 7, 2013
Rated 4.0 out of 5.0 by Good location, professional staff, clean Spent one week at this hotel while in Cleveland. Very clean and comfortable. Staff quick to respond to my questions and needs. Good restaurant choices within walking distance. August 4, 2013
Rated 4.0 out of 5.0 by great breakfast Breakfast was scheduled to end at 9:30 a.m. but at 9:25 staff brought out loads of fresh food, including their signature cinnamon rolls. When we left at 10 food was still out and no one was being "rushed" out, although they did run out of fresh fruit. I found a lower room rate online than my reservation rate and they matched it without making me jump through any hoops. Be warned that if arriving late at night (it was 10:30) there is no food available at the airport nor within walking distance of this property as the restaurants have all closed. August 1, 2013
Rated 5.0 out of 5.0 by Nice people at the desk -- Nice upgrade! Very pleased with the whole experience. Spent 4 days competing in the National Senior Games. We needed to add a day to our stay and got moved to an even better King with hot tub at the same price. Nice August 1, 2013
Rated 5.0 out of 5.0 by Great amenties for the price This property was exactly what I expect from a Holiday Inn Express. The highlights were a very friendly staff. Nice pool for the kids. Great location. July 26, 2013
Rated 2.0 out of 5.0 by Front Desk Staff needs some retraining I have stayed at this location before and was excited about the updates from last year. The check in took to long there were two members on duty however only one checking in while the other was have a side conversation. No recognition of being a reward club member, not even a mention or thank you, like must sites do. I have even received handwritten notes from the manager some of your location. Key was not ready. The room was not clean, bottle caps under the desk. I do like the remodeling. I come in with some empty water bottles (2) and asked the front desk if this site was recycling and she responded that....."No, that would give us another thing to do" so I proceeded to put the water bottle in the trash in front of the check in desk and was reprimanded for "filling up the trash" So....I just now understand holiday inn's view on going green. Checking out was rough, I had to beg for a copy of my receipt. I will probably use a different hotel chain next year when I return to my home town. July 25, 2013
Rated 4.0 out of 5.0 by Outstanding, personal service Our party of six stayed three nights. There was a problem initially with one of the reservations, which the staff bent over backwards to correct promptly and efficiently. We had the sense of being well cared for by people, not corporate policies, and our stay was a delight. The breakfast offerings were particularly pleasant: a nice variety of choices, and free fresh coffee available all day long. An excellent hotel. The only down-side was that the website promised a hot tub, and although the pool was very comfortable, there was no hot tub. July 24, 2013
Rated 5.0 out of 5.0 by Another Great Experience This stay adds to the many great ones experienced at an IHG brand facility. Management and staff exceptionally professional and courteous making for a relaxing overnight stop-off. Provided a great break on a long drive enabling completing my trip after a rested night contributing to a safer state of mind. July 23, 2013
Rated 3.0 out of 5.0 by Disappointed This is not my first stay at this hotel but it will probably be my last one. I usually stay here when I have appointments at the Cleveland Clinic. We usually enjoy the stay (My husband and 9 year old also stay with me). This time however it started off poorly with a long wait in a line to check in, not be acknowledged as a Priority Club member and a room that was at the very end of a long long hallway. When we finally got to our room it was dirty and smelled like cigar smoke. Behind the bedside table for instance was filthy. No attention to detail. The next day the breakfast bar was a fiasco. It was very busy which I expected since the motel was booked but they didn't have any hot cereal, not even instant oatmeal. They were out of cinnamon rolls, they only had one kind of fruit, and there was no hot chocolate, so all three of us were disappointed. My daughter was especially disappointed that there was no biscuits and gravy. All of these things we had on the last visit. I tried to talk to the front desk on the way out but although I was the only customer that was there in the lobby they were too busy to talk to me. July 19, 2013
Rated 5.0 out of 5.0 by Good place I travel to Ohio a few times a year, but this was my first time going to Cleveland. The staff was polite and just overall friendly, something rather hit and miss nowadays as many of us travelers know. The property was nice, the building was kept up well. The rooms smelled fresh, everything worked, and there was no problem falling asleep due to noise or anything like that. I would (and did) stay here again when in the Cleveland area. July 10, 2013
Rated 3.0 out of 5.0 by Needs more focus on cleaning rooms I do not like it when I have to clean my room before I unpack. Like: clean up the bathroom, clean the coffee pot, and dust. It is a very nice area I feel safe when I walk outside. Front desk service is great they make you feel at home. Value is poor because I have to clean before I stay July 8, 2013
Rated 5.0 out of 5.0 by Great room and location! My family and I were traveling to the area for an Indian's game. The location was great, we were only 10 min from Progressive. The hotel itself was great. The staff was helpful and curteous. The hotel was very clean as were the rooms. Very pleased with the rooms. Rooms were spacious for a family of 4, did not feel as if we were on top of one another, and the fridge and microwave were a pleasant surprise. Breakfast bar was great as well. Area was kept very clean and a nice variety of items to choose from. Have stayed at other hotels in the Cleveland area and Holiday Inn Brookpark was one of the best stays so far! Would definatley stay at this location again. July 8, 2013
Rated 4.0 out of 5.0 by Great front desk staff Nice clean room on the third floor, Breakfast area does not get restocked and a male who came out of the Linen room felt the small ammount of food that was there was for him. The front Desk Staff was GREAT. July 2, 2013
Rated 2.0 out of 5.0 by Front desk service is great Housekeeping is NOT so good Front desk is great, (most of the time) Housekeeping is ok if you dont mind cleaning your own bathroom before you use it, you may want to also bring your own dust cloth with you and be ready to clean your coffee pot before you make coffee. I would also like to add they seem to have a lot of spiders. I was there for 5 day and had a spider visit everyday. June 26, 2013
Rated 4.0 out of 5.0 by Great Wheelchair accomodations We were lucky to stay on the new 3rd floor and were blown away at how comfortable our room was for 4 guests! We have a family member in a wheelchair and she was able to shower safely, and roll under the sink to brush her teeth. One suggestion to make the room even more wheelchair friendly would be to angle the bathroom mirror and desk mirror down so someone sitting can fully see themselves--she could only see the top of her head!! We will definitely look into staying here again next time we're in town. June 20, 2013
Rated 5.0 out of 5.0 by Great job by ALL!!! I feel at home while I am there. Great job by ALL!!! I feel at home while I am there. June 17, 2013
Rated 5.0 out of 5.0 by Great Stay Very nice improvements to the hotel, very close to Airport. June 14, 2013
Rated 4.0 out of 5.0 by Good inprovements I stayed on the 3rd floor which has been redone. Was there all week and had a great stay. The hotel is really putting an effort in to improve their overall comfort. With remodels there will be some inconvience - understandable. June 7, 2013
Rated 4.0 out of 5.0 by Front desk employees are fantastic!!! Front desk employees are fantastic!!! Willing to help and recomended things in the area I my like while I am here. Housekeeping needs training How to: clean coffee pot, dust, clean the bathroom. Sweep floor June 5, 2013
Rated 3.0 out of 5.0 by Hotel need to be up dated, its getting old. Hotel is less then other Holiday Inn Express's I have stayed at. The room was older decor , loose tiles in the bathroom, bathroom looked clean enough , it was just showing ware. Parking lot was being re-paved so it was bumpy and scrapped up getting ready for new blacktop. Its as expected for this type of work. The staff knocked on the door even though I had the do not deusturbe sign out. This was on the first day of a 3 day stay. then second day I came back at 2:30 PM and the room was still not cleaned, so I went out again. On the third day I arraiged for a 2 PM checkout time - I am a gold member - and was told ok they would wright it down. The next day trying to sleep in at 11:00 the staff knocked on the door loudly and asked if I was there. I said yes , they wanted to knwo when I was gettnig out, I said 2PM the desk knows, they said they did not have it on their sheet. , When i went to check out the desk took 15 minits to print me a receipt. they had printer problems I guess. May 31, 2013
Rated 5.0 out of 5.0 by Awesome Hotel, Great Stay! All the staff is extremely friendly especially Raj. I booked my stay through the website and everything went smoothly. When I first walked in I was surprised on how nice the lobby area was. Very up to date! My room was very nice, clean and bed was comfortable. The pool was nice, I was mislead that there was a hot tub but later came to find they had to remove it when they remodeled. The breakfast was impressive! Very Nice accommodations I will be back! May 16, 2013
Rated 3.0 out of 5.0 by Guest rooms in need of update The lobby and breakfast areas have been updated but the rooms are dismal. There was an unpleasant odor in the first room and when I moved to another room, on a different floor on opposite side, the same odor was still there. The staff were wonderful but I wouldn't stay there again until the rooms have been cleaned up and remodeled May 2, 2013
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