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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 379 reviews
92%
Recommend This Property

Ratings Breakdown

379reviews

  • 5 Stars
    274
  • 4 Stars
    61
  • 3 Stars
    22
  • 2 Stars
    14
  • 1 Stars
    8

Poor Stay Buford Georgia

By

November 21, 2017

Upon arrival staff was very courteous and greeted me with professional attitude. However, the bed was not up to the quality I have at other Holiday Inn Express. The refrigerator did not keep drinks cold. We arrived Saturday night, maid service was not needed Sunday, however, no maid service was provided on Monday. Went to the lobby desk to inform them as we were leaving to go to Atlanta, and was told they would have it serviced. When I arrived back about 7 hours later, there was still no service provided. Had to go back to lobby to get towels.

This stay was suppose to be for vacation, other stays in Holiday Inn have been exceptional, however, very disappointed in the experience at this location

Let me make this clear, the Desk clerk was very professional, the maid service was not. The comfort of the bed and the refrigerator not cooling properly took away from the value and the evaluation of the staff and service.

I have stayed at numerous Holiday Inns and Holiday Inn Express. This is the very first one that I had to write a negative review.

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