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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.3

based on 533 reviews
93%
Recommend This Property

Ratings Breakdown

533reviews

  • 5 Stars
    284
  • 4 Stars
    186
  • 3 Stars
    36
  • 2 Stars
    18
  • 1 Stars
    9

Modern hotel but lacked in a few key areas

By

March 29, 2017

club

The HI Express Cambridge has quite a tidy appearance and our room on the top floor had a nice view of the lake. Mattresses were hard and uncomfortable, unlike most of the competition now. HI Express breakfast used to be a great feature when they first came out but the limited hot choice esp. no bacon makes it a very un-British experience. On Sunday we arrived with half an hour to go for breakfast and things were starting to run out esp. cutlery which failed to materialise in time. Towels were not replaced when left of shower floor - apparently should be left on bathroom floor to be replaced - those are the rules! Room was a bit cramped for two and shouts economy. Staff were generally friendly and helpful.

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Pet friendy, staff excellent, good value for money

By

March 27, 2017

platinumelite

Great hotel, even though its a couple og mile walk into town, or you could get the bus, its not far. There are 3 pubs very close that both serve food.

Also a supermarket very close

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Excellent stay

By

March 22, 2017

club

Great room, excellent staff, lovely breakfast, wifi was really good.

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A good hotel

By

March 17, 2017

club

A good welcome and nice hotel. Not sure about the endless survey questions.

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Good for the price

By

March 17, 2017

club

No fridge in the room or microwave...... Staff was friendly and very helpful..... House cleaners were very noisy every morning.....

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Great staff and room

By

March 13, 2017

club

AJ made us very welcome on arrival and was very friendly and helpful during the stay.

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Poor laundering but good stay as usual

By

March 13, 2017

Excellent stay once again - regrettably the bath towels were badly stained which we put down to bad laundering. They were folded in a manner which concealed the problem (again probably fault of laundry).

Having reported prob. excellent customer service given ( instant replacements - hand written note - chocolates etc.). What was more than I expected was that prob. was acknowledged and once more apologised for at Check Out so overall extremely well handled. Thanks, that's why we continue to use Holiday Inn.

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Good practical hotel with excellent staff

By

March 11, 2017

club

Excellent staff, comfortable and quiet. Limited choice of meals but good quality and prompt service. Would stay again for business purposes.

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Great service

By

March 08, 2017

club

Nice location ,freindly and helpful staff.
Comfortable beds .

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hotel

By

March 05, 2017

my stay was excellent, it was perfect as a business hotel venue

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Excellent

By

March 01, 2017

club

Cant complaint about any part if the weekend the place was fab bef was super comfortable and the staff were great

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Sensible room, sensible price

By

March 01, 2017

A good price, a good room, a good night's sleep. Simple to use and simple to access. Everything you need for a relaxing stay.

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