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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 270 reviews
85%
Recommend This Property

Ratings Breakdown

270reviews

  • 5 Stars
    169
  • 4 Stars
    56
  • 3 Stars
    23
  • 2 Stars
    7
  • 1 Stars
    15

Nice place, overpriced

By

May 19, 2017

club

This hotel was very clean with friendly employees however it is greatly overpriced. I understand the ongoing "oil boom" in the area however to raise the rates to $200/night is sad. I was in town for business and I would like to take the family to the caverns however not sure we can afford the out of control hotel rates in the area. You would think holiday inn would be family friendly instead they are after the money

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comfortabl and quiet

By

May 18, 2017

Got in late but had a quick and easy check in. Quiet, clean rooms and comfy beds and pillows.

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Clean, quiet, comfortable newer hotel

By

May 15, 2017

Clean, quiet, comfortable newer hotel. Breakfast was good but could use some variety for guests staying multiple nights, Paid more than I expected to pay for the area

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Great service

By

May 15, 2017

We recently made a quick grads trip to the caverns and the hotel holiday end express was super great staff excellent rooms and bed great clean pool and spa wife used the workout room and loved it. . When in Carlsbad NM. I would recommend staying there

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Great stay

By

May 13, 2017

club

Everything I asked for I was given when I walked in and checked in. I was even helped with my IHG app on my phone. Everyone was more than patient! Great stay overall!

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Enjoyed my stay

By

May 09, 2017

As usual, I enjoyed my stay at this hotel. The staff is great. I highly recommend staying here if you happen to be travelling through Carlsbad.

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Excellent accommodations, friendly staff

By

May 02, 2017

platinumelite

Enjoyed our stay at this property while visiting the area sites.
Felt safe and secure while staying.
Staff were very efficient and friendly. Accommodations very comfortable and above most hotel standards.
Will definitely use this hotel if ever returning to the area.
Recommend this property for anyone planning a trip to South Eastern New Mexico.

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Room preference

By

May 01, 2017

I was bumped to a dbl queen room, when I reserved a king. I was told that the morning staff did this and that she could not do anything about it.

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Confortable beds and outstanding service

By

April 30, 2017

club

Loved it and next time i will definitely stay here again. The people in the front desk are really kind. Breakfast is not my favorite part but its ok.

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Restful Weekend in Carksbad

By

April 29, 2017

This is probably the best hotel in Carlsbad. It is very well run with a curteous and helpful staff. Excellent and very clean facilities. I stay here every time I am visiting Carlsbad.

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The best place to stay

By

April 24, 2017

club

I could not have stayed at a more friendly and helpful place , I highly recommend this location

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Business trip

By

April 20, 2017

I have stayed here twice and have been pleased with the hotel both times. I would not recommend a first floor room if you need to go to sleep early. There are a lot of people who traverse the hallway and can get loud.
The staff has always been great and attentive.

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