Rated 4.3 out of 5 by 253
Rated 1.0 out of 5.0 Decent room, horrible service, non working internet!
This hotel was very conveniently located just a short distance from Legoland which is one of the reasons we chose this hotel. I also chose it for the free wifi and for the free breakfast.
Unfortunately we made a bad choice because the service was shocking. The front desk staff when they were actually at the front desk were lazy and careless about our needs. When we asked where food places were, we were sent 4 miles down the road which actually took us 30 mins to reach as we got lost because we weren't given adequate directions or offered a map. When we found the area she directed us to, there were only fancy restaurants that were not quick and easy for tired hungry kids. Come to find out the next day, there was a shopping center with food places RIGHT ACROSS the street from the hotel! So the front desk girl sent us on a wild goose chase for food!
The breakfast food quality was below average and wasn't a reason to choose this hotel. We would rather have a few quality items than an entire buffet of pseudo average tasting food.
Unfortunately, the internet did not work and when I went to inform the front desk, no one was there. I came back and the girl just gave me a look as if she was saying what am I supposed to do about it? She just shrugged and did not offer any solution. Finally on the last night of our stay, the front desk gave me a phone number to call from the room to resolve the internet issue. It was finally resolved after spending one hour on the phone with their tech support.
The room was fine but it was a bit noisy. The hotel seemed fairly clean so at least this review is not all bad!
June 30, 2015
Rated 2.0 out of 5.0 by go1sky too busy to care
unhelpful staff, no welcome points, no upgrade for being platinum
June 26, 2015
Rated 5.0 out of 5.0 by Christie55 Comfortable Bed, Very Clean!
Our room was wonderful, very comfortable, extremely clean and well stocked. Very nice place to stay, very close to the beach, Legoland and the outlet mall. Highly recommend.
June 23, 2015