Rated 4.3 out of 5 by 37
Rated 5.0 out of 5.0 by nanny1831 Clean, quiet place to stay
Staff was friendly and helpful. No problems occurred during our stay. Finding the hotel is tricky since it is not listed on GPS.
February 26, 2014
Rated 5.0 out of 5.0 by Jennaud Quality and Comfort in a safe clean environment (family friendly)
We had a recent stay at this hotel. I am so VERY appreciative of all staff and overall experience! This hotel has a very homelike feel to it and is kept clean and has a great location.
If trying to describe this hotel in a matter of a few words I would have to say atmosphere is tops, as well as beds and bedding, staff is so customer service oriented and caring, amenities are perfect for a hotel of this size- includes a sweet shop to eliminate late night trips to store for your last minute cravings, as well as dining hall with large screen tv and breakfast is always great and well stocked.
I would like to extend a special thank you to staff that went out of its way to make our stay impeccable. Priscilla,Cassandra,Blanca, Mike, and Mark. Also from housekeeping Dora and Maria who made sure our rooms were maintained and stocked full of necessities at all times, not only did they maintain that they are courteous about not disturbing during times of rest. Therefore in conclusion of this review, would we stay there again? Yes, absolutely. Would we recommend renting banquet hall for gathers,meetings, etc...YES! Would we recommend friends family and acquaintances' to stay at Cedar Hill Holiday Inn Express before any hotel in the Cedar Hill /Duncanville area.
February 11, 2014
Rated 5.0 out of 5.0 by Jennaud LOVE THIS PLACE!!!
I read previous reviews and find it such a shame. Some people unfortunately can be so hard to please. I have seen some people be very demanding and treat staff poorly, I assume as they are staying only a night or two and are looking for anything to complain about. We had no idea how long we would be staying initially however, we did end up staying for 2 months. From the moment I checked in I was shown kindness and above and beyond customer service. Every single employee has touched our hearts and truly shown us a unity of family in a work environment. The rooms are always cleaned impeccably, housekeeping truly works very hard to please. The lobby is always well kept and warm and welcoming. The breakfast is great as you have options and is kept by a wonderful woman ( Cassandra ) that makes everyone feel welcome. The front desk both ladies and gents (Mike, Blanca, Priscilla and now Mariah) are top notch and always helpful in every single way. Management (Mark and Priscilla) is so very professional as well.
The location of hotel to shopping, dining, and entertainment is just minutes away. Love the convenience of location. The amenities such as heated indoor pool, gym and business room are fantastic! I have seen multiple gatherings in the event room such as Christmas parties and baby showers, every single time I saw huge smiles and positive experiences and met some fantastic happy people! We spent Christmas and New Years at hotel and I am so grateful to have had it in this hotel surrounded by all the wonderful caring faces we have had the joy of getting to know.
I would highly recommend staying here if looking for a clean,safe and personable place to stay. Day of check out was truly bitter sweet as this hotel had become our home away from home. Thank you Holiday Inn Cedar Hill for all you have done and your continuing efforts to provide an excellence in customer service!!!
February 10, 2014