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Rated 4.0 out of 5 by 205 reviewers.
Rated 3.0 out of 5.0 by Rooms way too small Rooms too small, no vanity space. Supposed to be new shoddy construction. Not for me. April 1, 2013
Rated 2.0 out of 5.0 by Location not as expected... This property should not be called "downtown" because it is a 45 minute walk to downtown Charleston. This was very misleading. The room and bathroom were extremely small. Touted as a newly renovated property. With new construction methods today I cannot say that this is a plus. As I attempted to close the shower door, it fell off. The shower doors were already sticking and were very flimsy. Hotel was very attractive in the lobby but the rooms and stairwells were low quality. I would not recommend staying at this hotel--the price is too high for this hotel. One plus to a not so great room--we did not stay in our room much so we had more time to spend exploring the beautiful city of Charleston and surrounding areas. March 30, 2013
Rated 5.0 out of 5.0 by Great hotel Fantastic hotel book a room with river view - absolute amazing! Breakfast area was kaotic because of too many people March 27, 2013
Rated 4.0 out of 5.0 by comfortable & convenient We enjoyed our stay at this Holiday Inn Express. Clean and efficient. Good customer service, good breakfast, and parking was free!!! The free trolley, which stops near the hotel every 30 mins. is very convenient to the downtown area--excellent service. March 26, 2013
Rated 2.0 out of 5.0 by Uncomfortable bed/pillows/small bathroom First, let me say the staff was very nice. My husband and I were in room 806 so here goes! (and I have never written a review before!) Sliding glass door painted shut! (reported and fixed.) bed hard/uncomfortable, pillows unsubstantial, husband had to fix shower sliding door, BLACK LONG HAIRS on bathroom floor when we arrived(reported that), no kleenex and only 6 sheets left on second day! globs of white plaster dust on toilet paper holder which was not cleaned even the second day, bed kept sliding on frame and husband tripped over it twice, breakfast no eggs, no silverware, then no bacon and no place to sit! We stayed in 4 Holiday Inns during our 21/2 weeks away from home and this one needs housekeeping and breakfast help. March 20, 2013
Rated 4.0 out of 5.0 by Leisure visit Our stay was pleasant other than we were placed in a room which had an adjacent room which was noisy with laughter and talk to the point could not rest. The staff is excellent and Harrison made a point to introduce himself and expressed a high interest in our stay... Robin in the breakfast area was very accommodating and polite. We would recommend this location for a stay as well as returning. March 18, 2013
Rated 5.0 out of 5.0 by Great staff, especially at the front desk Easy in, easy out location. Near CARTA stop. Staff was wonderful! Great place to stay when in Charleston. March 18, 2013
Rated 2.0 out of 5.0 by Hotel Problems 1.) We could hear our neighbors very clearly.....poor design? Unsatisfactory materials? 2.) Heater/Air Conditioner had to be replaced.....it was very noisy. 3.) Breakfast area was too small for size of the hotel.....the first morning I couldn't find a chair and many of the food items were depleted by 9;00 am. 4.) The parking lot was too small and not well designed/constructed. NOTE: IIf possible, I would like to talk to someone about my experiences making the reservations.....I was redirected to a "time share" sales pitch. March 18, 2013
Rated 4.0 out of 5.0 by Nice room but I had issues with the air conditioner. The room was very nice, but had problems with the air conditioner. We had checked into our room exhausted and ready to call it a day only to find out the air conditioner was not working. I called the front desk and they sent maintenance up right away. The maintenance worker was unable to get it to work. After 30 minutes he brought in another air conditioner but it did not work either. Finally after 1-1/2 hours they brought in another unit that worked somewhat. That unit did not seem to be able to stay at the temperature setting. I had to adjust the temperature several times during the night. Needless to say I did not get much sleep that night. Also most Holiday Inns that I have stayed at had breakfast until 10:00 and so we went downstairs at 9:30 only to find out their's ended at 9:30 so we had very little to eat. March 18, 2013
Rated 1.0 out of 5.0 by Not As Advertised This hotel was billed as a new hotel. Upon arrival, my wife and I were not satisfied with the condition of the hotel or the quality of the room. This room reminded reminded me of a room that I would book as a novice traveler. The room was small and cramped. Hotel also had an odor of smoke as well. March 18, 2013
Rated 2.0 out of 5.0 by New HI Express- is it New? Although hotel accomplished the mission of lodging, it left the comfort level experienced at "new" HI Express lacking. Staff was new and did an acceptable job based on that. Floors had low ceilings and both hallways and rooms felt gloomy/congested. Outside grounds/common area were under construction and seemed to be taking shape well. March 15, 2013
Rated 4.0 out of 5.0 by Great nights rest & close to all the downtown attractions! We booked three rooms at this hotel which we stayed in before our cruise. The location is great! You get the close proximity of everything in Downtown Charlestown at an affordable price. The beds were extremely comfortable! If I had to put a negative comment here it would be the breakfast choices were limited and they ran out daily of at least a couple items. Overall, great place to stay and would definitely return. March 14, 2013
Rated 2.0 out of 5.0 by SHOULD NOT HAVE OPENED UNTIL PROBLEMS WERE WORKED OUT This hotel was originally a Best Western and was remodeled to a Holiday Inn Express. The hotel had only been open a week when we arrived and while I can appreciate the urgency to start a revenue stream, this hotel was definitely not ready for guests yet. The sliding glass door in our room was not sealed properly and you could hear the wind whistling in, the heater motor was so loud we had trouble sleeping, the blower in the bathroom was noisy and when we took showers the tile grout fell off. There was also not enough parking for quests as a overflow parking lot was not finished. I have been a Priority Club member for many years and was very disappointed with this hotel and its front desk staff. March 13, 2013
Rated 3.0 out of 5.0 by Needs some work This hotel was a former Best Western hotel. As the saying goes "you can put lipstick on a pig but it's still a pig"! The staff was great but the location is not even close to the Historic district. The hotel opened for business several days before our arrival. The parking is awful and if you can find a spot leave the car there. After driving around for some time, I pulled into a spot because someone was leaving. There are no local places to eat but we walked across several parking lots to the Marriott where they have a very nice dinning area. The room was very small and not up to the standard we have experienced in other Holiday Inn Express hotels. The light in the bathroom was very dim. Maybe higher watt bulbs would work! Again, I can't say enough about the staff. They were great! I'm not sure why we didn't receive priority points for our stay. I'll have to look into this. March 8, 2013
Rated 4.0 out of 5.0 by Great Location Recently opened facility. Still having "start up" isues, but they have a friendly staff that is really working hard to make things right. I would stay there again. The location is very good for visiting in the Charleston area. March 6, 2013
Rated 5.0 out of 5.0 by Very Clean, Spacious Room, Comfortable Bed, Excellent Service & Price My sister and I were welcomed and treated like Royalty from the time we entered til the time we left. The room was very spacious, very clean, and we wanted to bring the mattress home with us because it was soooo comfortable!! The breakfast was included in the price and it was AWESOME!! We would definitely go back again! March 6, 2013
Rated 5.0 out of 5.0 by Loved this place!!! We absolutely loved staying here! Everyone was so accomodating and since we had never been to Charleston, SC, the staff gave recommendations as to where to go and places to see. We couldn't have asked for better! We had dinner at a great place which the staff recommended and wandered the town to see many places which we didn't know existed. Did I say this place is newly renovated!!!?? The rooms were so clean and nice and I was thrilled to know I was probably the first to crawl into those sheets. This place is a thumbs up for a great hotel experiance. The only con I can think of is that it was a bit difficult to get to with all the one way streets and my GPS didn't pick it up as a viable hotel in the area. March 1, 2013
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