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Rated 4.2 out of 5 by 454 reviewers.
Rated 5.0 out of 5.0 by You Can Always Depend On Holiday Inn Same great service that you would expect at the Holiday Inn. The staff was nice, the room clean and comfortable, and the breakfast varied and delicious. Thanks! May 30, 2015
Rated 5.0 out of 5.0 by convenience and amenities make for a great deal This hotel is my favorite in Charleston, WV. I attend concerts at the Clay Center and I have always found this hotel to be a good value and a great location. It is just off the highway and near to the Civic Center and major shopping. I have always found many out-of-town concert-goers and musicians staying at this hotel for West Virginia Symphony Orchestra concerts. The hotel is clean with free parking and gorgeous lobby and common areas. They treat everyone well with friendly service, but I also felt specially recognized as a Gold/Platinum member over the years and this year was no different. A great night's sleep on a good, clean mattress and pillows that invite your Zzzzzzz's. The only disappointment this year was the fact that there was no shuttle service to the Clay Center for the concert as in previous years. The price is right and although I did not take advantage of it this time, there is a very nice hot breakfast buffet included. I will be returning here the next time I'm in Charleston. May 28, 2015
Rated 5.0 out of 5.0 by Eco-Friendly Practices When leaving for the day to attend a conference, the towels that we used were hung up according to the instructions to save them for a second use. When we returned, new towels were in the bathroom. However, some were not replaced and we ran out of toilet paper in the middle of the night. May 27, 2015
Rated 4.0 out of 5.0 by Great service but bed needs replaced Stay was overall very good but the beds mattress had a sunken in spot and not very comfortable. My parents stayed there also and my dads back was killing him from the mattress in there room as was mine May 27, 2015
Rated 5.0 out of 5.0 by Will stay there again Great staff. nice room. very comfortable bed, Quiet May 23, 2015
Rated 5.0 out of 5.0 by Great Charleston! Very nice experience! Very comfortable bed, easily in the best 5 hotel beds I've slept in. May 18, 2015
Rated 2.0 out of 5.0 by Bed Quality NOT typical IHG Horrible spring top mattress, both beds in the room were the 70s style spring mattress with a thin pad over the top of the springs. very uncomfortable and very noisy. you could not move without the bed sqeeking. Being on the road all the time, I rely on the hotel to have a comfortable bed for a good nights sleep. May 12, 2015
Rated 5.0 out of 5.0 by Great place to stay I work in Charleston and live in Huntington. I stay here 1-3 times a month. The staff are friendly, accommodating and always take care of me. There are other fancier, expensive hotels in Charleston that my company will reimburse me for, but they have been so nice to me that I'm great here. Breakfast is great on the go! May 9, 2015
  • 2015-06-02T10:55:10.301-05:00
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