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Rated 4.2 out of 5 by 490 reviewers.
Rated 2.0 out of 5.0 by Not bad, but not Holiday Inn Express standards The property shows its age, but the staff work hard to keep it clean and functional. The beds (we had a room with 2 DOUBLE, not Queen, beds) seemed rather old and worn. My family did not sleep well due to this. The breakfast was the usual at HIE, but it seemed the staff was overwhelmed by the amount of guests eating. They did try their best to keep up. I found the staff to be very friendly and helpful. Check in was easy and uneventful, exactly what I need. The front desk staff was courteous and professional. The two people they had working the breakfast area were helpful and attentive. Again, I think they could have used a third person, considering it was a weekend. Since this property is rather large (I believe they have 200 rooms), I was disappointed to see only one operational computer in the business center and the printer didn't work initially. I will find a different HIE if I need to make a similar trip in the future. July 31, 2015
Rated 5.0 out of 5.0 by Staff genuinely caring Personnel, housekeeping staff and van driver all were very helpful when unexpected trouble came our way during our stay in Charleston. We were inconvenience with having to stay extra hours while our car was being fixed and I stayed in the lobby during this time. Several times I was asked if I needed anything while waiting. And when my husband's razor charger was left behind, our telephone calls were answered or call returned in good time. The charger was waiting for us to be picked up at our local post office when we arrived home from our extended travels. We thank one and all at the Holiday Inn Express Charleston-Civic Center for the many courtesies extended to us during our stay there. July 30, 2015
Rated 5.0 out of 5.0 by value Great facilty and great value, we really enjoyed our stay and was pleased that the civic center and mall were so close. July 30, 2015
Rated 5.0 out of 5.0 by rewards night We were in town for a doctor appt and used points for our stay. i found the hotel to be in a great location and quiet for the area. The staff were wonderful and I definitely recommend this hotel. July 29, 2015
Rated 2.0 out of 5.0 by poor quality cooling unit The air conditioning unit didn't work properly. The floor was wet by the unit and the room felt like a sauna all night. We were very uncomfortable. July 29, 2015
Rated 2.0 out of 5.0 by Dissapointing Stay Disappointing stay - just could not get over the fact that the cleaning supplies used were not odorless. You have a lot of people with allergy's and that's not good. July 29, 2015
Rated 2.0 out of 5.0 by Room standard We have stayed in quite a few HIE locations and this was definitely sub-par to what we have experienced in other locations. We were planning to stay in this location on our return trip and decided to cancel and stayed at the HIE in Parkersburg, WV instead. The room was outdated and not clean (marks on walls, damaged walls, old bathroom and old fixtures that looked quite outdated. July 29, 2015
Rated 4.0 out of 5.0 by Business Stay Room was clean and comfortable. Staff was polite and helpful. July 27, 2015
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