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Rated 4.3 out of 5 by 221 reviewers.
Rated 5.0 out of 5.0 by Clean and convenient accommodations. Well managed and convenient to the major highways, this hotel is good for business travelers. The included breakfast was better than average and the dining area was clean. I enjoyed the complimentary evening wine and cheese break. Lobby seating was comfortable with quiet nooks for private conversations. June 29, 2015
Rated 4.0 out of 5.0 by Love the beds and size of room Always like to stay at this Holiday Inn when I am driving into Charlotte. June 29, 2015
Rated 5.0 out of 5.0 by Pool and Bkfst. There were no towels at the pool the day we went swimming ( a Mon. morning). The food served at the buffet breakfast is somewhat tasteless, especially the cheese omelets, although there is plenty to eat and the staff is extremely courteous and friendly. Overall, an excellent hotel and improved from previous stays at this particular hotel. June 26, 2015
Rated 1.0 out of 5.0 by overcharge to credit card In checking my credit card when I returned home the pending charge was $20 above my receipt. I called the hotel and got a very snippy, disinterested party on the line. She told me the charge was normal procedure in case I had damaged the room. The room had already surely been cleaned as it was more than 24 hours since checkout. I continued to ask for a more satisfactory answer and the clerk HUNG UP ON ME. I will probably never stay in any Holiday Inn Express again after this experience. Totally unacceptable. When my charge finally posted on my credit card it was the same number as recorded on my receipt. Not only was the clerk on the phone rude but as we were checking out the clerk behind the desk took a telephone call and made a reservation for someone else before she took our key and cleared our account. As I've already said, I WILL NEVER STAY IN THIS HOLIDAY INN EXPRESS or any other for that matter. Location was also represented as being near the airport. Not so. June 20, 2015
Rated 4.0 out of 5.0 by Excellent service A/C was noisy both in the room and in the hallway. June 18, 2015
Rated 5.0 out of 5.0 by Great Service The service of the front task was very helpful with questions regarding surrounding restaurants and places to go. June 9, 2015
Rated 1.0 out of 5.0 by Really dirty, run-down room Won't be staying here again. Room was dirty, linens for fold-out couch had not been cleaned or replaced (blanket had—pardon the tackiness—what appeared to be a big dried booger on it. My kids were grossed out by it, and we had to cram into the two beds, since the sofabed was unusable. We got there late, and if we hadn't been leaving first thing in the AM, I would've found another hotel. Very run-down room, toilet only flushed every other time you flushed it. I've stayed at a lot of HI Expresses, and usually have great things to say, but this one was the worst I've ever seen. June 8, 2015
Rated 5.0 out of 5.0 by great handicapped room It is difficult to find a hotel with a handicapped room with two beds. We found that this room had ample room for a wheelchair and the beds were very comfortable. The service was also excellent. To give one example, the maid noticed that we were coming back from the pool and needed our room serviced so, without us asking her, she interrupted her cleaning of another room and attended to ours. The breakfasts are also very good. June 7, 2015
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