Rated 4.3 out of 5 by 243
Rated 3.0 out of 5.0 by Un happy Max Checking out
I have stayed at this property for the last 5 years and during that time the staff has turned over serveral times. On my last visit at check out , the morning associate never greated me.
She asked for my room number even though I gave her my original room key packet with the number writtem on it.
She made me feel like I was on the witness stand inside of a court room . I didnt have the same experience that Don gave me 3 years ago.Not friendly at all.
August 23, 2015
Rated 4.0 out of 5.0 by Leahmmays Clean and comfortable
I stay here often on work trips. The front desk staff are fantastic. Always helpful and friendly. However, the janitorial staff is loud at early hours and rude. The rooms are clean, comfortable and well kept.
August 22, 2015
Rated 5.0 out of 5.0 by DanDan2015 Clean Quiet Experience
satisfied with hotel stay Would stay again if ever in the part of town. When visiting other cities I would seek out a Holiday Inn Express
August 21, 2015
Rated 5.0 out of 5.0 by Quincy in Soddy Friendly Staff
All the Holiday Inn Express' are normally very nice, the staff can make or break a place on return visits and this place doesn't have to worry about that, they were great!
August 21, 2015
Rated 3.0 out of 5.0 by uncharch7 Decent Stay
We were first put in a room that had no working a/c (in August!), no desk chair, no ottoman, and a burnt out bulb in the bathroom. We called maintenance and they came up to fix the a/c; we were told to wait 10 minutes and see if it got better. We returned from dinner over an hour later and the room had not gotten any colder. We were moved to a new room that had a working a/c and was fully furnished.
The staff was friendly and the property was very clean. I do feel that guests should not be put in rooms that aren't fully furnished and, when staff is cleaning the room, they should be noting when things as major as the air conditioning are not functioning.
August 19, 2015
Rated 4.0 out of 5.0 by Strongforu Decent Hotel for the price
The Holiday Inn Express Arrowood is a decent hotel for the price. There is a pool, fitness center and complimentary breakfast with real sausage and a variety of cereals.
August 18, 2015
Rated 5.0 out of 5.0 by cametoseeLuke Weekend stay
It is so refreshing to get away for a weekend, and find a place to stay that is so welcoming, comfortable, clean, and accomodating.
This was our second stay, and once again, the entire staff must have been hired on their ability to make you feel welcome and at home. I have nothing but good things to say about this Holiday Inn Express.
Common courtesty and friendliness is not easy to find these days while on the road. You can find it here though. We appreciate it.
August 13, 2015
Rated 4.0 out of 5.0 by Drew1960 Uncomfortable Bed too stiff
The bed was too stiff and made my neck and shoulders hurt causing a restless night.
August 12, 2015